GM
Godfrey M
Active since Jun 2013
3
Reviews
0
Industries
Reviews
3 reviews54 months ago
A communication fiasco
I did an emergency PCR test with Indalo Bio on Thursday 18 November 2021 immediately after a member of our team tested positive for COVID-19 during the recent Intra-African Trade Forum held at the Durban ICC. The results would be communicated to via sms (which was done later that evening) while the full report would be emailed to me in short order. Due some mix-up or possible negligence on their part, two reports belonging to other clients have been sent to me in flagrant, albeit unintended, violation of their privacy. Mine has not yet been emailed to me! I have subsequently made several attempts, via email and over the phone, to ask them to rectify the situation to no avail. I could not get through to them because my emails remained unacknowledged and unanswered while their call centre kept sending me from pillar to post.
0 replies
63 months ago
Horrible e-commerce service practices - bordering on fraud!
I ordered a Yeti microphone from Pc Link Computers as confirmed in the email message below, received from www.payfast.co.za in November 2020. "Hi Godfrey, You successfully paid R 3,655.00 to Pc Link Computers for the following transaction: Recipient: Pc Link Computers Item Name: Pc Link Computers - 18126875099307 Amount R 3,655.00 Note: The charge will appear on your card statement as "PAYFAST*Pc Link Compute". Have an opinion? Rate your PayFast experience by completing this short survey. For any product, order or delivery queries you will need to get in touch with Pc Link Computers directly. Thank you for using PayFast! Regards The PayFast Team https://www.payfast.co.za" After the order had been delivered for more than a month since the order, I sent an enquiry and reminder to Pc Link Computers in December 2020. This was their initial response: "Support <enquiry@pclinksupport.zendesk.com> 31 Dec 2020, 11:03 to me ##- Please type your reply above this line -## Your request (40769) has been received. All orders are closed for 2020. Pc Link Computers will be closed from 21 December 2020 and re-open on Wednesday, the 6th of January 2021. Any Queries / Orders placed during this period will only be processed / and attended to from 6 January 2021. For customers that placed orders on our dot com site (pclinkshop.com) we are monitoring the import orders and as they get released from customs we will be shipping these orders out to customers. Please note, there is a slite delay on these orders as they are working on skeleton staff. To add additional comments, reply to this email. This email is a service from Pc Link Computers. Delivered by Zendesk" That email was followed by another response from a certain Dehan Williams (Support) on 12 January 2021. It read: "Dehan Williams (Pc Link Computers) Jan 12, 2021, 10:23 GMT+2 Good day. Kindly note that the supplier has not provided me with any feedback regarding this matter. Kindly advise how you would like to proceed. Kind Regards. Dehan Williams Tel 010 312 5061 Fax 011 388 6779 8 PECK AVENUE FLORIDA GLEN Pc Link Computers Reg No. 2011/099929/23 Vat No. 4560263818" In my response, I unequivocally asked for a refund and even provided my banking details for that purpose: G. Mukasa <glmukasa@gmail.com> Tue, 12 Jan, 10:41 to Support, enquiry Dear Mr Williams, In light of the excessive delay and lingering uncer*****y surrounding this order, the only viable option is for you to refund the full transaction amount of R3655.00. My account details are as follows: (bank details deleted for reasons of privacy) Please email proof of payment to glmukasa@gmail.com! Sincere regards.. Godfrey Unfortunately, Pc Link computers have neither acknowledged my email nor acceded to my request for a refund. In short, they have utterly ignored me, continued to hold onto my payment without delivering the corresponding goods in respect of which the payment was made in November last year. Quite frankly, for me, highlighting my grievance with this service provider on this consumer platform is nothing more than a last ditch effort in my quest for due redress.
0 replies
65 months ago
Too important or too busy to care?!
I was referred to Dr Lorgat's practice by my GP in 2012 and had dealings with them until 2018. My overall experience with and impression of the general attitude of Dr Lorgat and his staff is that they are simply too busy or too important to care. This attitude is particularly manifest when it comes to patient follow-up, which is virtually non-existent. I also had to grapple with their reluctance, tardiness and carelessness with regard to preparing and sharing clinical reports with interested parties like patients' referring doctors, insurers or medical aid schemes, or even patients themselves. In one instance, the clinical records sent to my insurer, Liberty Life, were mixed up with records of another patient. As a result of this mix-up - which Dr Lorgat's practice refused to rectify after I had overtly requested that they do so - my insurer could not process my claim. Furthermore, the insurer had committed on paper to cover all the costs (including tests) involved in the preparation of the clinical reports. This arrangement was clearly explained and acquiesced to by the practice. I was peeved and understandably shocked to see those accounts sent to me personally a couple of months later by a debt collection agency. Quite clearly, Dr Lorgat practice had not sent the accounts to the insurer as agreed simply because, true to form, they had not bothered to prepare the corresponding clinical reports which would have served as proof to my insurer that the services being billed had indeed been provided. Much as I have no reason to doubt or question Dr Lorgat's technical competence or experience, I found his hands-off and rather aloof attitude both offputting and not in the least reassuring. For this and other reasons outlined above, I am afraid, I would not recommend the good doctor's practice.
0 replies
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2 Star
1 (33.333333333333336%)
1 Star
2 (66.66666666666667%)