Worst ever support service from a Internet Service Provider

I’m extremely annoyed at Infraplex support service and turnaround times, my internet connectivity has been offline since Thursday! I’ve logged numerous tickets and contacted the support line daily since Thursday and the response is that they will investigate and get back to me which they never do! I’m not happy with the extremely poor service I’m getting. I’m at a point where I just want to cancel my contract and get a internet service provider who actually care about their customers. This is ridiculous and bad customer service I truly regret taking up their internet connectivity!