HAPPY TO TAKE YOUR MONEY... NO CONCERN FOR CUSTOMER RELATIONS OR CUSTOMER SERVICE.

I Ordered a cartridge bundle from "Ink Star" online and paid for 4 (four) "compatible" cartridges for my Canon printer and when they eventually arrived (no printed invoice supp**** to check the delivery), one of the cartridges was well past its expiry date and the others were not far off either. I needed to print immediately and had to install the cartridges. The order was placed on Ink Star, distributed by Ink Station and the contact for returns etc. was Ink Station. Ref: 7378 Another shipment arrived with the same order a day later and instead of keeping the extra set, I thought that I had let them know via their WhatsApp number, also noting the expired cartridge. The contact person on the waybill that came with this set was Felicia from Ink Station. The person that responded on WhatsApp was Lesleigh. She/they were all too happy to arrange the collection of the extra set. However, the expired cartridge has leaked creating a mess (Which I had to clean, especially with having children around) and causing my printer to malfunction and when I contacted them via WhatsApp, enquiring about the warranty, and again the next day, the messages were read (double blue ticks) and ignored. My query relating to the warranty on their "compatible" cartridges" was answered with radio silence. It also seemed quite suspicious to have 3 websites for the same business; inkstation.co.za; printstation.co.za and inkstar.co.za. I ordered online from Ink Star and order was received from Ink Station. The account on the Ink Star profile has the invoice but there is no account on Ink Station to view said invoice who are apparently the contact people for returns etc. I had initially posted under Ink Station and after posting my initial review; which was apparently removed because it was under the incorrect business name and that it was against terms to do so, I was called from Ink Station requesting photos of the leaking cartridge to escalate. After sending the images I received a WhatsApp message stating that the owner would be coming to see me. I thought it was strange that the owner would come out to see me, and suspected that something was amiss. And so, I had the "pleasure" of dealing with Kurt Ericson. He arrived at his convenience with no prior notification of a time for when he would arrive and called me from a "private/hidden" cell number (I normally do not answer hidden/private numbers) when he was at the front gate. And I can certainly corroborate with the review of Lizelle M regarding the level of arrogance, especially that which was received. I had to again ask for warranty details and was eventually given basic information; "6-month warranty or an empty cartridge.", also stating that the warranty information was on the invoice (no warranty information was present on the invoice downloadable from Ink Star hence my query relating to the warranty). The cartridge was still within the supposed "6 month" period; however, the ink had all the leftover ink had leaked out and I was accused of using all the ink to print with, essentially being labelled as mendacious. Apparently, the requirement is that there must be at least 60% ink volume left in the cartridge to be returned. The cartridges still in the printer, Cyan, Magenta, and Black were at more than 60%. I was also told that the cartridge was not leaking and that they in fact do leak from time to time and that removing the cartridge would cause it to leak, and that a printer does not have the capability to warn of a leaking cartridge. However, to make my point clear that it was indeed leaking, I removed the Magenta cartridge which had ink in it and the ink did not flow like an open tap as the one that was leaking or at all for that matter. A proper explanation sought from my demonstration was not forthcoming, and all I got was, "I'm sorry, I cannot help you… the ink tank is empty."

Upon questioning the reason for the 3 separate websites / businesses; "That's a weird question!" was the reply that was given to me by Kurt with a rather poor explanation.

Clearly a business not in the least bit concerned about customer service or customer relations.