City Property's Arrogant And Disgusting Service

I do not know if this platform has become something that companies just know that when people are bored come to or what but I feel that I should just express myself where I think I will be heard? I chose to move in to a city property building called Lusam mansions early this year and I was so excited because they have this clean and good looking apartments but one thing I did not know is that they are as arrogant as ...!!!! I asked them to move me to a different building (but within their group) that has parking since we recently got a car but they refused saying that they will forfeit our deposit due to breach of contract? I was not asking them to move me just because I "felt" like it, my main reason is that of our safety. imagine coming back at 23h00 and park at a building that is about a KM away from where you stay? Now their resolution is to get me parking(as soon as it is available) at a building a bit closer to us? staying in the JHB CBD is not one of the nicest things to do, we do it for convenience, where is the convenience there? parking at one building then get off to another? and when you ask for assistance all they can think of is ripping us off!!! and one of the managers there has the nerve to keep on sending his stuff to do the dirty work for him/her. he/she cant even handle difficult queries, just hide away with his/her employees! and you come and tell me that you care about your customers? I have recordings on my phone about all these nonsense in case you want to deny! The owners and shareholders must know that arrogance destroys everything on its path, no matter how great you may be!! We will stop using you and see how "great" you'll still be!!!!!!!!!!!