Innovia Properties -Shocking company

Innovia properties is a shocking disgrace - do not use them. The only person that ever came back to me was the accountant that was outsourced. The house in Tanglewood that I bought has a 5 year guarantee from them. It's only 3 years old. What they do is fight you on the things they need repair until the guarantee expires. The latest is that they asked the accountant if I was the original owner, which therefore determines whether or not they fix issues like roof leaks, balcony leaks, sliding door leaks etc. Nowhere in their contract with the original owners does it indicate that this is a factor. They are legally bound to repairs until the guarantees expire but, alas, as everyone in this complex has experienced - the worst workmanship, the worst aftersales service and the worst ethics from the owner and his managers. I wish I could give stars on a minus basis and that would probably go into eternity. I await the accountant's reply from the owner