Disorganized and tardy Learning experience, on behalf of the institution

Good day Inscape

I am currently enrolled for the Advanced Diploma in User Experience Design, remote learning hub.

I chose inscape because of how tech savvy and innovative I find the instituition to be. They are a refreshing and modern instituition, as well as recognized academically, on par with the best universities in the country.

However my latest experience has left me questioning my high opinion of them, as an instituition.

With the ever evolving tech world, I thought it be fitting to go the online study route, especially relevant for the field of User Experience. After much consideration I decided to place my future and considerable funds in the capable Inscape's hands.

I have been a diligent student, one has to be when juggling a full time 9 to 5 job and studying at the same time. However I find it increasingly challenging, please keep in mind that I only started my studies in July 2025 and in September 2025 already have grievances. Due to the lack of organisation and communication on Inscape's behalf. I have 3 clear examples; the first is a late scheduled teams meeting class, the administrator apologized, which I accepted, as this was one of the very first classes, the class was scheduled to start at 5:30, yet the lecturer only logged on at 6:15. The second instance occurred much more recently where the lecturer/ librarian didn't attend the scheduled online teams meeting at all. The administrator stated that she had made a mistake and had not invited him/ sent him an invite. I do understand that we are all people, and we as humans all make errors, from time to time.

However I do feel it is a great disrespect to my time and meticulously planned evening schedule. Once is a mistake, twice is a habit.

The third instance of tardiness, on behalf of Inscape is the fact that I have completed 3 assignments already, and haven't received a single mark or feeback back. The Inconnect platform is very comprehensive, stating when assignments are due, as well as an indication of when marks will be published, however I have soon come to realize that the mark to be published is obsolete as the first mark/feedback was due to be released on the 17th of August, it is now the 3rd of September, I have brought my grievances to the relevant channels, I had been told that she will follow up with the relevant lecturers, to which I have heard no follow-up, nor a mark as of yet.

The mark wouldn't be such an issue if I were not studying distance/online, but because I am working at my own pace, it is vital for me to see and navigate my standard early on, to see if I am coping, on standard or doing really well. However we are almost done with the first term and I have no idea whether I am acing my new studies.... or failing miserably.

Please Inscape, improve your communication, release marks in a suitable time and work on your online class scheduling.

I am starting to question if I had made a grave financial mistake by paying my institutional fees in full upfront.