Bad Service ?

I got an email from a recruiter by the name of Norma. I did the first interview and was called in for a second interview of which I was perfectly fine to do. The second interview was done on the 15th of June 2021 and I have not received any form of communication from the recruiter. The last time I spoke to the recruiter she had informed me that I will receive communication from her but she has disappeared on me. I have tried calling the company several times and everytime I state who I am I'm being told that unfortunately Norma is not in the office or either working from home. I have also tried emailing Norma Banda twice to find out if there's been any feedback from her side but still have not received anything till date. Norma does not provide candidates with feedback regardless if you received the job or not but it's always good to hear from the recruiter on how things went from her side. Is this the way how Insphired Recruitment Solutions work is this how the company treats it's candidates because this is unacceptable.