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InsuranceBusters
Claimed Business
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Performance(last 12 months):
TrustIndex
0
Ranking
#49
in Insurance
NPS Score
0
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About InsuranceBusters
InsuranceBusters has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked InsuranceBusters across 41 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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liesl C
1 reviews | Active since Jan 2020
8 Apr 2024, 07:18
FRUSTRATED
I am a client of IDM protect, Azraa Newman assisted initially with my retrenchment claim. All went well in January 2024. Then in February my bank account was debited when i asked Azraa she advised the debt settlement department adjusted the payment instructions! Now in March 2024 the agreed debit order to be made by IDM has NOT yet been made. Trying to call the new consultant Clayton Arendse, not able to. As per callcentre person, Vuyo according to POPI Act blah blah, which debtbusters AND IDM have BREACHED multiple times(recently by Amahle Hams). the agreed upon support from debtbusters to ensure regular payments to my creditors, has been SRESSFUL to say the least! multiple times i am having to call to check why payments not being made! here i am again no payments!
Helpful (0)
|Replies (0)lC
liesl C
1 reviews | Active since Jan 2020
8 Apr 2024, 07:18
FRUSTRATED
I am a client of IDM protect, Azraa Newman assisted initially with my retrenchment claim. All went well in January 2024. Then in February my bank account was debited when i asked Azraa she advised the debt settlement department adjusted the payment instructions! Now in March 2024 the agreed debit order to be made by IDM has NOT yet been made. Trying to call the new consultant Clayton Arendse, not able to. As per callcentre person, Vuyo according to POPI Act blah blah, which debtbusters AND IDM have BREACHED multiple times(recently by Amahle Hams). the agreed upon support from debtbusters to ensure regular payments to my creditors, has been SRESSFUL to say the least! multiple times i am having to call to check why payments not being made! here i am again no payments!
0
Replies (0)CW
Cindy W
1 reviews | Active since Jan 2020
18 Mar 2024, 12:15
Incompetent Call Centre Agent
<p>I'm so frustrated with debt busters at the moment! I've had my Policy paid for by Hollard after I was retrenched. On 10 May I informed Malieka at Insurance busters that I'm employed again. I get an email from Raeez Rutledge at debtbusters asking me for my banking details as my payment method is set to EFT. His email to me reads: This may have changed when you got retrenched and your credit life insurance took over your payments. Unfortunately I can't change your payment method without the debit order mandate form. I have looked at your documents on our system and I couldn't find a copy there either.</p> <p>Now what happened to my banking details when I signed up with Debtbusters? This is UNACCEPTABLE! RAEEZ is repeating himself like a parrot, I don't ever want to deal with him. I've asked him for his managers email/contact details. </p> <p>Seems to me like managers at Debtbusters are too afraid to deal with customers!! What client service is that? This is clearly not complying with TCF.</p> <p>NOW I WANT A MANAGER TO CALL ME to sort out this ****! If you guys cannot re-instate my banking details to debit my personal account in time for the 25th of this month I'm taking my business elsewhere. </p>
Helpful (0)
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Cindy W
1 reviews | Active since Jan 2020
18 Mar 2024, 12:15
Incompetent Call Centre Agent
<p>I'm so frustrated with debt busters at the moment! I've had my Policy paid for by Hollard after I was retrenched. On 10 May I informed Malieka at Insurance busters that I'm employed again. I get an email from Raeez Rutledge at debtbusters asking me for my banking details as my payment method is set to EFT. His email to me reads: This may have changed when you got retrenched and your credit life insurance took over your payments. Unfortunately I can't change your payment method without the debit order mandate form. I have looked at your documents on our system and I couldn't find a copy there either.</p> <p>Now what happened to my banking details when I signed up with Debtbusters? This is UNACCEPTABLE! RAEEZ is repeating himself like a parrot, I don't ever want to deal with him. I've asked him for his managers email/contact details. </p> <p>Seems to me like managers at Debtbusters are too afraid to deal with customers!! What client service is that? This is clearly not complying with TCF.</p> <p>NOW I WANT A MANAGER TO CALL ME to sort out this ****! If you guys cannot re-instate my banking details to debit my personal account in time for the 25th of this month I'm taking my business elsewhere. </p>
0
Replies (0)SR
Shameel R
1 reviews | Active since Jan 2020
18 Mar 2024, 12:01
PATHETIC customer service
Probably the most unorganised company I've ever had to deal with. I was told by insurance busters that my previous month would be covered due to retrenchment. They confirmed this and now they are telling me that my services are going to be suspended due to non payment, excuse me you are the ones that said I do not have to pay so why chase me for payment. Not only that every time we speak to a customer service agent we have to explain the whole story again , why do you not have a ticketing system or any time of CRM that documents these conversations, either your company does not have these facilities or you are employing laxy people, I suggest recruiting new staff there are a lot of people out there looking for work whom can probably do a better job than the workers you have currently employed
Helpful (0)
|Replies (0)SR
Shameel R
1 reviews | Active since Jan 2020
18 Mar 2024, 12:01
PATHETIC customer service
Probably the most unorganised company I've ever had to deal with. I was told by insurance busters that my previous month would be covered due to retrenchment. They confirmed this and now they are telling me that my services are going to be suspended due to non payment, excuse me you are the ones that said I do not have to pay so why chase me for payment. Not only that every time we speak to a customer service agent we have to explain the whole story again , why do you not have a ticketing system or any time of CRM that documents these conversations, either your company does not have these facilities or you are employing laxy people, I suggest recruiting new staff there are a lot of people out there looking for work whom can probably do a better job than the workers you have currently employed
0
Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
18 Mar 2024, 12:00
Dameged Credit Profile- Thanks to DebtBusters
I was under debt review and received my clearance certificate in September 2020. With the administration they add you onto their Insurance as well. I cancelled the insurance in April 2020 as i knew i was about to end my administration with them. For months after i even received my clearance certificate my credit profile had Insurance Busters as 3 months in arrears which was not correct- this all the way till December. it was only updated in Jan 2021, however not with all credit bureau. After already lodging a dispute through TransUnion I'm also baffled how this was not rectified. Seems you have to lodge several disputes- whats frustrating is that your profile goes into complete standstill for 21 day, nothing less than that. i refuse to lodge a dispute as this was not an error on my end. Nobody sine Jan has called from Debt Busters to apologise for the inconvenience or to even update me as to when my profile will be updated. i am appalled with the service as it has left me with a damaged credit profile. What a relief when you get your clearance certificate, BUT such an annoyance that now i have to run around day in and out to fix an error that actually i don't have any access to do much to. Kim
Helpful (0)
|Replies (0)KS
Kim S
1 reviews | Active since Jan 2020
18 Mar 2024, 12:00
Dameged Credit Profile- Thanks to DebtBusters
I was under debt review and received my clearance certificate in September 2020. With the administration they add you onto their Insurance as well. I cancelled the insurance in April 2020 as i knew i was about to end my administration with them. For months after i even received my clearance certificate my credit profile had Insurance Busters as 3 months in arrears which was not correct- this all the way till December. it was only updated in Jan 2021, however not with all credit bureau. After already lodging a dispute through TransUnion I'm also baffled how this was not rectified. Seems you have to lodge several disputes- whats frustrating is that your profile goes into complete standstill for 21 day, nothing less than that. i refuse to lodge a dispute as this was not an error on my end. Nobody sine Jan has called from Debt Busters to apologise for the inconvenience or to even update me as to when my profile will be updated. i am appalled with the service as it has left me with a damaged credit profile. What a relief when you get your clearance certificate, BUT such an annoyance that now i have to run around day in and out to fix an error that actually i don't have any access to do much to. Kim
0
Replies (0)