InsuranceBusters
Claimed Business
|3.3|3 Reviews (last 12 months)|This business does not respond to reviews
InsuranceBusters
Claimed Business
|3.3
3 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
Review Distribution
3.3|3 Reviews
Jul '25 - Jun '26
Recent reviews (3)
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2024, 07:18
FRUSTRATED
I am a client of IDM protect, Azraa Newman assisted initially with my retrenchment claim. All went well in January 2024. Then in February my bank account was debited when i asked Azraa she advised the debt settlement department adjusted the payment instructions! Now in March 2024 the agreed debit order to be made by IDM has NOT yet been made. Trying to call the new consultant Clayton Arendse, not able to. As per callcentre person, Vuyo according to POPI Act blah blah, which debtbusters AND IDM have BREACHED multiple times(recently by Amahle Hams). the agreed upon support from debtbusters to ensure regular payments to my creditors, has been SRESSFUL to say the least! multiple times i am having to call to check why payments not being made! here i am again no payments!
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Anonymous
1 reviews | Active since Jan 2020
8 Apr 2024, 07:18
FRUSTRATED
I am a client of IDM protect, Azraa Newman assisted initially with my retrenchment claim. All went well in January 2024. Then in February my bank account was debited when i asked Azraa she advised the debt settlement department adjusted the payment instructions! Now in March 2024 the agreed debit order to be made by IDM has NOT yet been made. Trying to call the new consultant Clayton Arendse, not able to. As per callcentre person, Vuyo according to POPI Act blah blah, which debtbusters AND IDM have BREACHED multiple times(recently by Amahle Hams). the agreed upon support from debtbusters to ensure regular payments to my creditors, has been SRESSFUL to say the least! multiple times i am having to call to check why payments not being made! here i am again no payments!
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2024, 12:15
Incompetent Call Centre Agent
<p>I'm so frustrated with debt busters at the moment! I've had my Policy paid for by Hollard after I was retrenched. On 10 May I informed Malieka at Insurance busters that I'm employed again. I get an email from Raeez Rutledge at debtbusters asking me for my banking details as my payment method is set to EFT. His email to me reads: This may have changed when you got retrenched and your credit life insurance took over your payments. Unfortunately I can't change your payment method without the debit order mandate form. I have looked at your documents on our system and I couldn't find a copy there either.</p> <p>Now what happened to my banking details when I signed up with Debtbusters? This is UNACCEPTABLE! RAEEZ is repeating himself like a parrot, I don't ever want to deal with him. I've asked him for his managers email/contact details. </p> <p>Seems to me like managers at Debtbusters are too afraid to deal with customers!! What client service is that? This is clearly not complying with TCF.</p> <p>NOW I WANT A MANAGER TO CALL ME to sort out this ****! If you guys cannot re-instate my banking details to debit my personal account in time for the 25th of this month I'm taking my business elsewhere. </p>
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Anonymous
1 reviews | Active since Jan 2020
18 Mar 2024, 12:15
Incompetent Call Centre Agent
<p>I'm so frustrated with debt busters at the moment! I've had my Policy paid for by Hollard after I was retrenched. On 10 May I informed Malieka at Insurance busters that I'm employed again. I get an email from Raeez Rutledge at debtbusters asking me for my banking details as my payment method is set to EFT. His email to me reads: This may have changed when you got retrenched and your credit life insurance took over your payments. Unfortunately I can't change your payment method without the debit order mandate form. I have looked at your documents on our system and I couldn't find a copy there either.</p> <p>Now what happened to my banking details when I signed up with Debtbusters? This is UNACCEPTABLE! RAEEZ is repeating himself like a parrot, I don't ever want to deal with him. I've asked him for his managers email/contact details. </p> <p>Seems to me like managers at Debtbusters are too afraid to deal with customers!! What client service is that? This is clearly not complying with TCF.</p> <p>NOW I WANT A MANAGER TO CALL ME to sort out this ****! If you guys cannot re-instate my banking details to debit my personal account in time for the 25th of this month I'm taking my business elsewhere. </p>
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