InsureAfrica Underwriting Managers (Pty) Ltd
Verified Business
InsureAfrica Underwriting Managers (Pty) Ltd
Verified Business
7 Reviews (last 12 months)
Responds in 33 hours 7 min
AI Review Summary
Based on recent customer reviews, InsureAfrica Underwriting Managers (Pty) Ltd receives sharply divided feedback. Positive reviewers praise fast claim approvals and supportive staff, with specific commendation for consultant Clint Geluk. However, the majority of reviews highlight serious concerns around misleading policy information, unauthorized debits after cancellation requests, rejected claims despite ongoing payments, and poor customer service attitudes. Recurring issues with policy cancellation not being processed and continued billing erode trust significantly. Transparency around coverage terms and billing practices appears to be a critical area needing urgent improvement.
Performance(last 12 months):
0Trustindex Rating
#49Ranked In Insurance
33h 7mReply Time
0 NPSUnlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 56 hours 19 min
TrustIndex
0
Ranking
#49
in Insurance
Avg Reply
33h 7m
NPS Score
0
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 56 hours 19 min
Review Distribution
2.7|7 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About InsureAfrica Underwriting Managers (Pty) Ltd
Based on recent customer reviews, InsureAfrica Underwriting Managers (Pty) Ltd receives sharply divided feedback. Positive reviewers praise fast claim approvals and supportive staff, with specific commendation for consultant Clint Geluk. However, the majority of reviews highlight serious concerns around misleading policy information, unauthorized debits after cancellation requests, rejected claims despite ongoing payments, and poor customer service attitudes. Recurring issues with policy cancellation not being processed and continued billing erode trust significantly. Transparency around coverage terms and billing practices appears to be a critical area needing urgent improvement.
InsureAfrica Underwriting Managers (Pty) Ltd has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 56 hours 19 min. Hellopeter has tracked InsureAfrica Underwriting Managers (Pty) Ltd across 137 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Frans B
1 reviews | Active since Jan 2020
28 Jan 2026, 06:35
Insure Africa Warranty
I would highly recommend Insurance Africa Mechanical Warranty Company- surley the best Mechanical Warranty company I've ever had...no question ask...very trustworthy company!!! FJ BEKET- ID 62 11 02 5191 088, CELL 084 5066682
Helpful (0)
|Replies (0)FB
Frans B
1 reviews | Active since Jan 2020
28 Jan 2026, 06:35
Insure Africa Warranty
I would highly recommend Insurance Africa Mechanical Warranty Company- surley the best Mechanical Warranty company I've ever had...no question ask...very trustworthy company!!! FJ BEKET- ID 62 11 02 5191 088, CELL 084 5066682
0
Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
19 Aug 2025, 10:45
Excellent service from InsureAfrica
Had to use my policy for a repair - excellent service! Especially from Clint Geluk. He supported me through the claim approval stage with guidance and support. Feedback and final payment was so quick! Would gladly recommend them.
Helpful (0)
|Replies (0)PT
Peter T
1 reviews | Active since Jan 2020
19 Aug 2025, 10:45
Excellent service from InsureAfrica
Had to use my policy for a repair - excellent service! Especially from Clint Geluk. He supported me through the claim approval stage with guidance and support. Feedback and final payment was so quick! Would gladly recommend them.
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Replies (0)NM
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Zolisa W
1 reviews | Active since Jan 2020
18 Jul 2025, 12:45
Unable to cancel my policy. Non responsive company.
A couple of months ago, I called InsureAfrica to cancel my policy. The agent promised to do so. This week I had a look at my Bank Statement and I realized that my policy has not been cancelled and InsureAfrica has been debitting money from my account every month. So yesterday, I called them again and they promised to send me a letter of cancellation COB yesterday. I waited and waited and that did not happen. This morning I sent them an email regarding this and I am yet to receive a response. Is there a way to take this complaint further as I this is just so unfair.
Helpful (0)
|Replies (0)ZW
Zolisa W
1 reviews | Active since Jan 2020
18 Jul 2025, 12:45
Unable to cancel my policy. Non responsive company.
A couple of months ago, I called InsureAfrica to cancel my policy. The agent promised to do so. This week I had a look at my Bank Statement and I realized that my policy has not been cancelled and InsureAfrica has been debitting money from my account every month. So yesterday, I called them again and they promised to send me a letter of cancellation COB yesterday. I waited and waited and that did not happen. This morning I sent them an email regarding this and I am yet to receive a response. Is there a way to take this complaint further as I this is just so unfair.
0
Replies (0)LS
Lumka S
1 reviews | Active since Jan 2020
19 Jun 2025, 11:09
unfair warranty claim rejection and unauthorized debit
I am writing to lodge a complaint against InsureAfrica Underwriting managers,regarding a highly dissappointing and ********* experience i have had with their car warranty service. I took out a warranty for my vehicle through InsureAfrica, under the impression that i was fully covered in the event of a mechanical issue. However, when i submitted a claim, i was told that my claim was rejected because i did not "qualify for the cover" i was claiming for. Instead,i was told i was only covered for something far more limited. Something i was never told at the time i took out the policy. Due to this lack of transparency and what's consider to be a misleading conduct, i chose to cancel the warranty. InsureAfrica confirmed in writing that the contract had been cancelled and that no furtherbdebits would be implemented. To my shock, the very next month, my account was debited again by InsureAfrica. Immediately, i contacted them to request a refund, but my calls were abruptly disconnected, and i have not received a response to the email i sent them shortly thereafter. This is unacceptable, i feel deceived and financially exploited. I demand and immediate refund of the unauthorized debit and a written confirmation that my details have been removed from their billing system.
Helpful (0)
|Replies (0)LS
Lumka S
1 reviews | Active since Jan 2020
19 Jun 2025, 11:09
unfair warranty claim rejection and unauthorized debit
I am writing to lodge a complaint against InsureAfrica Underwriting managers,regarding a highly dissappointing and ********* experience i have had with their car warranty service. I took out a warranty for my vehicle through InsureAfrica, under the impression that i was fully covered in the event of a mechanical issue. However, when i submitted a claim, i was told that my claim was rejected because i did not "qualify for the cover" i was claiming for. Instead,i was told i was only covered for something far more limited. Something i was never told at the time i took out the policy. Due to this lack of transparency and what's consider to be a misleading conduct, i chose to cancel the warranty. InsureAfrica confirmed in writing that the contract had been cancelled and that no furtherbdebits would be implemented. To my shock, the very next month, my account was debited again by InsureAfrica. Immediately, i contacted them to request a refund, but my calls were abruptly disconnected, and i have not received a response to the email i sent them shortly thereafter. This is unacceptable, i feel deceived and financially exploited. I demand and immediate refund of the unauthorized debit and a written confirmation that my details have been removed from their billing system.
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Replies (0)BM
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Tidimalo
1 reviews | Active since Jan 2020
3 Apr 2025, 14:01
Premium review and we are not receiving any form of communication!!!!!
I called in to check my mother's policy and they are telling me a sick client is the one who has to call them what a BS. As a beneficiary why not be helped i am so ****ed!!!!!!! Consultant zero effort
Helpful (0)
|Replies (0)T
Tidimalo
1 reviews | Active since Jan 2020
3 Apr 2025, 14:01
Premium review and we are not receiving any form of communication!!!!!
I called in to check my mother's policy and they are telling me a sick client is the one who has to call them what a BS. As a beneficiary why not be helped i am so ****ed!!!!!!! Consultant zero effort
0
Replies (0)