Bogus insurer

I got transferred to this insurer through an insurer that I had before. I trusted that this would be fine as the previous insurer provided good service. Then came the day where I needed road side assistance. All the numbers provided on the brochure are incorrect. The document direct you to a non existent app. The roadside assistance number directed you to a trauma unit for HIV.... Like helloooo ***. So naturally I request for this bogus policy to be canceled. Guess what... Continuous debit orders.reference numbers are changed to force the debit order. Now I'm still struggling to cancel... Even through the complaints department. I shudder to think what would have happened if I were to claim in an accident scenario....