bad customer service and poor hygiene

We request the bus owner to think for other people because firstly the bus does not have air con or windows..2nd the bus attendants are rude and liars they don't have customer service can they be trained on public relations. on Friday 19th i boarded the bus @ 5pm as they said it depart @ 6pm but that was a lie/ missleading people on their confined space bus not knowing that they were some passangers that boarded @ 11 because they were told it was departing @ 12 but the bus left its garage at past 8 little did we know the bus was waiting for a passanger with more than 110 boxes that were packed in the bus where passangers were sitting till early past 9pm next to their garage. We know they are in need of money but we also wish they can see us as human beings.Their contact numbers are 0766064402/ 0110666666/0783549905/0783166803