Unacceptable BAD Service at International Day Spa

<p>I visited The International Day Spa in Cape Town on 21 December 2016, at 11 am for a Hollywood wax, to my astonishment the full Hollywood was done with strip wax!! I'm not sure if the the****** was trying to rip off my skin????  This was a first for me as usually hot wax is used for  these sensitive areas.</p> <p><br />What was strange is that the lady who helped me prepared hot wax but did not use it . I also mentioned to her that  i previously had a bad experience with the the****** at their  salon on the fisrt floor and the wax she assured me that she knows what she is doing.</p> <p>A hour after i left the salon I was in  so much pain, the area is inflamed and swollen looked almost raw and even still has hair there!</p> <p><br />I usually use their  salon on the first floor but had numerous issues there! I was later advised that  students are doing the treatments there; I was informed about the students when on three occasions i had to return after  treatment  due to wax being stuck to my skin (was told it was a bad batch of wax "cheap she said"  ) and also the area was not clear of hair after the Hollywood.</p> <p><br />I thought if I switched to the Day spa that I would be in better hands, Obviously I was wrong!</p> <p><br />I am very disappointed as I was told  only QUALIFIED THE******S work in the day spa.</p> <p>I feel that this experience was unacceptable and I want my money refunded! The hollywood area is still very tender and the harm obviously can not be undone!!</p> <p> </p> <p>I have called the Day Spa but im always being told the the****** are busy there isnt anyone i can speak too. I also mailed them on the 21.12.2016, to date no response.</p> <p> </p> <p>For their sake i hope there is no permanent scaring!</p> <p> </p> <p>Really disappointed in the service!</p> <p> </p> <p> </p>