LV
Lemeez H
Active since Jun 2013
10
Reviews
0
Industries
Reviews
10 reviews38 months ago
SALEYS BAGS HORRIBLE
If I could rate them zero I would! Bought Tosca bags online in November 2022 just before my trip. Both check in luggage bags locks broken 😡 even though bags were wrapped both ways. The zips inside came out stitching loose. As soon as I arrived back in SA I emailed them a Imran responded said I should send pics which I did and after he stopped responding. I kept mailing and to date no response. I DONT RECOMMEND THEM AT ALL!! TOSCA is supposed to be a good brand I am horrified at this experience it’s a waste of Money!
0 replies
42 months ago
Horrible service
Horrible service the delivery was late I kept having to follow up. Eventually the order arrived and was not what they advertised as per the invoice then Franswa still gives me tons of attitude. The delivery guy collected the item the next day and I was promised my refund would be processed on collection of the bag. The bag was returned to them on 29th Oct 22 I kept following up as I have not heard anything back. I eventually called and spoke to Franswa again on 1 November, even though he gave me tons of attitude, he promised my moneys will be back in my account on 2 November 22. I have still not received my refund even though they have their product since 29 Oct. I have to travel and this has really inconvenienced me! Worst customer service!
0 replies
48 months ago
Rush SA is greedy and has no concern for customer service
I am extremely disgusted at your company’s greed and lack of customer service! It was my sons 3rd birthday on Sunday 8 May 22 and as he requested, for a gift he wanted to go to RUSH SA with his cousins for a jump which wee were ok with as entertainer app had a 2 for 1special. We arrived at 3:45 intending for them to jump a session 4 to 5 pm on the entertainer app special of “ 2 for 1” They had left me back at the car to sort my niggly baby. My husband arrived at The reception desk and showed the entertainer special” he was then told that your operating hours have changed and we apparently missed the last 60 min session and he Now needs to purchase a 2 hour session as that’s all you have available and he will not be able to use the entertainer deal. I note the following: 1. Rushsa website does not make mention that operating hours have changed nor anything about 3pm being the last 60min sessions. I.e Sunday operating hours is listed as “9am - 8pm no mention of anything else! 2. The entertainer app says the deals ‘2 for 1’ deal is from 9 am to 7 pm, no mention of any 3pm cut off for the 60 min sessions. 3. When we called in at 3pm and enquired about pricing no one cared to mention that the last 60 min jump session was ending at 4pm even though we said we were coming! 4. Why was there no apology from the staff or any offer to accommodate or assist the customer in this situation?! It’s already now 3:55 pm and my husband has my toddlers and their cousins restless as they were promised a birthday jump! staff then bullies him into buying a 2 hour session at your apparent ‘discounted’ price! He ends up paying just under a R1000 for 2 kids and 2 toddlers and he also needs to jump to accompany the 3 year old! If we intended to spend this much we would have booked a part for 4 and paid R1260 which would have made sense because you receive so much more! Now, I ask you: What kind of customer service is this?! How when you are at fault Do you not protect the customers rights? But instead bully them into spending more than they bargained for?? How do you take advantage of a customer who is put under pressure and surrounded buy kids expecting an outing?! Had I have been there I would have requested for the manager immediately! Which mind you I did! As soon as I arrived And heard about the situation I asked for the manager and was directed to Shafiek who listened, took my receipt came back and was anyway of no help. Apparently Rush was not liable for their incorrect trading hours listed on their website or those on entertainer app. No apology, no empathy nothing! This was the pathetic display of customer service and shows that this park is definitely not interested in kids but only money! Who in this day and age can afford an unplanned expense of R1000?! Jeez! I honestly can not believe the robbery! They literally took advantage of a situation and bullied my kids father into an unlawful and unfair purchase and even after i complained to Shafiek the manager on duty even he tried to look for a loop while to get out of compensating us! Where is the integrity or Honour to customer service?? I later emailed Damon the general manager, as Shafiek could apparently not help, not sure why his called the manager then?? And guess what?! Damon did not even care to acknowledge my complaint! What a snotty managerial staff RUSHSA employs! This situation was just wrong on all levels! We were made to pay because RUSH SA did not update their marketing company nor their own website and even when they were at fault still bullied a customer to make a quick buck!
0 replies
50 months ago
CHEAPLY MANUFACTURED PrOdUCTS ,HORRIBLE AFTER SALES POLICY AND SERVICE
Over the past year I purchased a few items from Verimark Kenilworth Centre, Cape Town. One of the very first items was a hydro vac which I very rarely used as I do not have any carpets in my home. Nevertheless, 4 of the electronics I bought all seem to have broken just outside the aparent 15 day garantee, which no one ever mentioned before! I let it go as each item was in the range from R299 to under R1000 however just this Past Friday 22 February 2022 I used my vacuum for the first time in months and it started to reek of burn and made smoke! I checked for the receipt low and behold, this vacuum is exactly a month out of garantee. I immediately called the Kenilworth branch at 3:22 and spoke to Fazlin , informed her that I and just about a month out of guarantee , she says to bring the vacuum in on Saturday 23rd as her manager would be there and they will assist me. Unfortunately, I had work commitments and was unable to make my way to the store until today being 3 March 2022. At 9:30 am I arrived at the store in Kenilworth to find Fazlin who now had a very different tune to sing… she was hostile and said I needed my receipt which I told her I had forgotten at home but could print if that would help. I went all the way to post ey paid for a print and came back to Fazlin at 10:15 am she now says to me that my item can be booked in for repairs but i will be charged for the repair. I explain to her that that is unacceptable as she did not mention this to me when I called her on Friday a few days before. I also explained to her that I have plenty items I bought for my kids which also seemed to have broken just outside the guarantee period. I then tell her I want to lodge a complaint, she calls her manager Aliyah and asks who to contact for a complaint. I asked Fazlin to write on my invoice exactly what she is saying regarding the repair and she refused she says and I quote “ I do not have time for this drama” mind you her manager Aliyah is still on the phone and listening in to her now very hostile and unprofessional behavior. Aliyah then speaks to me and I explain she says she will contact me via watsapp and pass me the policy quoting Fazlin as Fazlin obviously does not want to write it for me. None the less I left the store of which I wasted over an hour in with no real HELP or SOLUTION to my problem! I called into the help line spoke to SuZen who’s says I need to email a complaint to info@verimark.co.za which I intend to do momentarily. I am highly disappointed in Verimark as a company as one can not spend thousands and their products keep breaking just outside the garantee period! Makes one think they only build to last for a short time and they do not come cheap! I am also disgusted at Fazlins behavior as she is a customer service representative and cannot say unhappy customer query’s are “DRAMA” This is truly pathetic on every customer service level! I might as well purchased a china town item for a fraction of the price if it was barely going to last a Year!
53 replies
53 months ago
Disgusted by the pathetic staff and service from Vodacom
It’s almost two years since I purchased a tablet from Vodacom Days before lockdown the purchase was done the device had not wrked from the frst time we used it I reported this via email no one responded Eventually the device died I dropped it with a unhelpful Kelly from Vodacom canal walk upper level! Even after telling her the history and that the device is still in warrantee she decides that she will cla from my insurance that I have been payin! 4 months go buy I hear nothing from the store I call in speak to Kelly who advices we can collect , we get there to collect abd are told there’s an excess I’m confused because this device was broken on purchase I ask for this to be escalated a manager Morne Suppose to call me he did not mke contact even agter I called in multiple times. I lodged a complaint about the store Zanele from back office said she would help she didn’t get my query solved either. I’m still waiting for a manager with an answer I keep calling in no one seems to keep to their promises I emailed the head office Thato client liaison helps me and give me a refund to collect the device from Vodacom canal walk I get there no one knows where my Device is. I went to Vodacom store canal walk again on Sunday 28 th November 21 spoke to Keenan who searched the store room did not find my device told me Kelly and Morne would call me Monday as they are dealing with repairs once again Monday Hass come and gone! No call no device! Thato promises me a refund for the now 12 months the store has had my device I get the refund of 9 installments and then few days later Vodacom debits my account with over R6000 Mind you I still have no device and have been paying all my installments to them every month! Someone better fix this! This is the worst most disgusting experience I’ve ever had!!
53 replies
55 months ago
Horrible customer service
Covid19 hit SA by storm and we kept paying our monthly premiums eventually you were allowed to freeze the account.. when lockdown levels were relaxed I called in to downgrade from premium to one club as the freezing membership option was no longer available and I was not yet comfortable to return to gym so I dd not see the sense in paying for a premium membership that I hvnt been using and was pregnant so it was still unsafe to return I had also given birth in July 2022, as soon as I received clearance from my gynea and the lock down level was relaxed I felt ok to train at gym again. Virgin allowed members to attend any gym facility even if not on premier membership up until 1 October 2021 I emailed to ask to upgrade two weeks back no resto date, I called in a few times waited I. A long queues, requested call backs no success in that either. On 11 October 21 I requested help ftom Kenilworth club to upgrade back to Premier membership and was told I need to pay the new premier fees of 2021 which kind you is almost R300 more than what I had been paying on my premier membership before downgrading. I requested to escalate the query as I was not happy about this news. I was told by Mohammad Amien the customer representative that a manager named Blanche Maarman would contact me to resolve my query in 24 to 48 hours it’s been almost 4 days and no call! At no point during my call to Virgin active to downgrade was I informed that the price will change if I in future wanted to upgrade back to premier membership, I am a member for over 8 years and have been a premier member why should I get the same rate of that of a new member?! This is bad customer service and no way to be treating loyal tenured customers!!! I should not be punished Because virgin active customer representatives failed to do their job and inform me of price changes! I wish to go back to my premier membership at the rate I was paying prior to my downgrade to a club membership
0 replies
55 months ago
Worst service from Vodacom
I purchased a Huawei T5 Tablet from Cellucity in Kenilworth Centre Cape Town on 22 March 2020, my first debit order went off on 25 March 2020, we noticed that the tablet did not function properly but the Country went on complete lockdown a few days after we purchased and stores were closed. One is able to claim "out of box failure" in 7 days after you have purchased the device, I tried to contact Cellucity but they were closed I then emailed Vodacom. I mailed the customer care email and was asked to authenticate my account countless times. I wanted to claim the out of box failure but could not get assistance as stores were closed. I got fed up and just left it at that as the struggle was pointless and frustrating. When stores opened I could not go in because I contracted Covid along with other members of the household and we were in constant recovery or isolation. During this period I seem to have missed an email from Janelle Meyer who wrote from customer service in April. Janelle advised that I have to take the tablet into the store when the lockdown is complete and stores open abs claim the out of box failure. But due to frustration and attempts to get help from Vodacom customer care and our household being ill I missed this email. My email reference for this was 25703941. In January 2021 the tablet died completely. I took it into your store in the canal walk branch. The unfriendly and basically silent miserable faced woman, named Kelly, took the device and booked it for repair. She gave me a form which I could not read as my toddlers were running out of the store and I chased after them so I just blindly completed the form however I had explained the history to Kelly but she didn’t seem bothered and just said to complete the form to book in the device. She had more interest in becoming annoyed at my kids that were touching the display dummy phones. Kelly hadn’t written or noted the history of faults on the tab or my struggle in trying to contact Vodacom, mind you the tablet was also still under warranty which I also mentioned to her multiple times. She told me that the store would contact me to collect. No one had contacted me. On 7 March 2021 I contacted the store and a lady who answered said the tab is ready for collection. I sent my husband the form to collect when he arrived the same lady Kelly helped him and asked for a payment of R400 I refused to pay as this was firstly a faulty device from the start and secondly I was not informed of any fees that will be charged for this repair. She told my husband that the insurance wants that payment. I said he cannot pay that aside from the device being faulty on purchase she did not inform me she was claiming from insurance for repairs!! Mind you the device is even still under warranty!! I asked him to escalate the matter to a manager. She said the manager was not there and she would have him call me Monday which was the next day. I did not receive a call the next week and spoke to Emelio who advised there are no notes to escalate this matter to a manager so clearly once again Kelly did not do her job! I asked Emelio to please escalate this and he said the manager will call me next Monday, again no call received! I called back the week of 15th March and spoke to Emelio who advised his manager that I didn’t get a call. I heard the manager tell him he called. I asked when I have no missed calls. The manager who was present told Emelio to tell me he will call me the next day! I have again received no call! I called last weekend 20 March 2021 and spoke to a lady who said her manager is not there and Emelio isn’t there either. She will make a note for them to call me. No one called. The sales assistant clearly didn’t advise me of anything when I dropped the device off in January 2021. To date I spoke to 5 different sales consultants who are supposed to refer my matter to a manager Antonio. I think they said his name is. All have not assisted me! And remember I have been paying an instalment every month along with insurance for a device that doesn’t work properly and now completely dead and in the Vodacom store since January! I wrote to storecomplaint @ storecomplaint@vodacom.co.za and Vodacom.RepairsEsscalations@vodacom.co.za on 26 MArch 2021 to complain about the service and the store. Zanele Mahele called and mailed me on 31.03.2021 to advise she will escalate this internally and she was to get back to me or a manager from the store, I heard nothing and emailed her again on 8th April 2021, to date no response. A Morne from the Vodacom Canal walk branch contacted me in June 2021 and said "unfortunately I need to pay the R400" I explained to him this is not fair as there was an issue with the device from the start he was going to check on the details of my complaint and h history and get back to me which he never did. A Thato Makoti the Executive client liason Officer at Vodacom contacted me after I handed my matter over to Lawyers he promised he would resolve it soon, it’s been almost two months now and still no joy from him, this is horrible service from nboth the Vodacom representatives and Vodacom as a company. This is why I decided to report them
106 replies
96 months ago
TELKom Illegally billing me! Contract has expired and they refuse to cancel my contract!
My contract ended in The beginning of April 2018 i submitted my cancellation request in March 2018 its now two months later and Telkom is still billing me every month! I want my number converted to prepaid. I called in on 3 occasions and all the customer services representitives promised they will cancel my contract in one day or immediately its now 2 months later and it still not cancelled! The customer service at Telkom sucks you wait in hours of long queues until you get through! all you time and energy wasted! I emailed the cancellation letters to two of the customer service reps and still no cancellation! This is bull i want my contract cancelled and number converted to prepaid IMMEDIATELY!! This is the representatives I emailed and spoke to ********** and **********
53 replies
113 months ago
Unacceptable BAD Service at International Day Spa
<p>I visited The International Day Spa in Cape Town on 21 December 2016, at 11 am for a Hollywood wax, to my astonishment the full Hollywood was done with strip wax!! I'm not sure if the the****** was trying to rip off my skin???? This was a first for me as usually hot wax is used for these sensitive areas.</p> <p><br />What was strange is that the lady who helped me prepared hot wax but did not use it . I also mentioned to her that i previously had a bad experience with the the****** at their salon on the fisrt floor and the wax she assured me that she knows what she is doing.</p> <p>A hour after i left the salon I was in so much pain, the area is inflamed and swollen looked almost raw and even still has hair there!</p> <p><br />I usually use their salon on the first floor but had numerous issues there! I was later advised that students are doing the treatments there; I was informed about the students when on three occasions i had to return after treatment due to wax being stuck to my skin (was told it was a bad batch of wax "cheap she said" ) and also the area was not clear of hair after the Hollywood.</p> <p><br />I thought if I switched to the Day spa that I would be in better hands, Obviously I was wrong!</p> <p><br />I am very disappointed as I was told only QUALIFIED THE******S work in the day spa.</p> <p>I feel that this experience was unacceptable and I want my money refunded! The hollywood area is still very tender and the harm obviously can not be undone!!</p> <p> </p> <p>I have called the Day Spa but im always being told the the****** are busy there isnt anyone i can speak too. I also mailed them on the 21.12.2016, to date no response.</p> <p> </p> <p>For their sake i hope there is no permanent scaring!</p> <p> </p> <p>Really disappointed in the service!</p> <p> </p> <p> </p>
0 replies
Review Distribution
5 Star
1 (10%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (90%)