BZ
BAGWORLD ZA
Claimed Business
BZ
Performance(last 12 months):
TrustIndex
0
Ranking
#53
in Retail
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceDS
Debbie S
1 reviews | Active since Jan 2020
10 Jul 2024, 17:54
Terrible service and feedback on a return Canalwalk branch
I'm so frustrated. I bought a leather Polo bag in the Canalwalk store a year and a half back. It was faulty first time round service was excellent, the manager sorted the problem efficiently. Months later the leather on the bag started cracking. I was ill for several months so only ended up taking it in in December. I was told the Polo factory was closed and that they don't want to keep it at the store till it opens and that I must bring it back again. I finally managed to get a chance to return it in Feb. I never got feedback then eventually after several months and a few calls and visits from me they told me polo said it was wear and tear. They said they were not happy with the outcome and would re submit it. Again several months later, approximately 2 weeks back Francois calls me to say they can offer me a full refund or to come and choose something else. I gave him a picture of the product I wanted which they had in tan and asked him to see if the supplier had black. I have heard nothing back and have left 2 what's app messages on the stores mobile number, no one has bothered to respond to me. So this story has now been going on since February. That is unacceptable! UPDATE I posted this message around 2 weeks ago. I got a response from Francois to say he was on leave and although he has been dealing with me his response told me he had no clue what I was referring to. He responded I will see if we have your replacement in stock. It's not a replacement it's a totally different item in trying to purchase with the refund money. Since then I have again heard nothing and sent another message which he again hasn't responded to. Nor as you can see has anyone bothered to respond to my review. I just phoned in again myself now and Abigail was very helpful. She sourced me the wallet within 15 minutes, yet I've been struggling for months to get feedback and a result. Thank you Abigail. Francois BTW is a senior manager mmmm
Helpful (0)
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Debbie S
1 reviews | Active since Jan 2020
10 Jul 2024, 17:54
Terrible service and feedback on a return Canalwalk branch
I'm so frustrated. I bought a leather Polo bag in the Canalwalk store a year and a half back. It was faulty first time round service was excellent, the manager sorted the problem efficiently. Months later the leather on the bag started cracking. I was ill for several months so only ended up taking it in in December. I was told the Polo factory was closed and that they don't want to keep it at the store till it opens and that I must bring it back again. I finally managed to get a chance to return it in Feb. I never got feedback then eventually after several months and a few calls and visits from me they told me polo said it was wear and tear. They said they were not happy with the outcome and would re submit it. Again several months later, approximately 2 weeks back Francois calls me to say they can offer me a full refund or to come and choose something else. I gave him a picture of the product I wanted which they had in tan and asked him to see if the supplier had black. I have heard nothing back and have left 2 what's app messages on the stores mobile number, no one has bothered to respond to me. So this story has now been going on since February. That is unacceptable! UPDATE I posted this message around 2 weeks ago. I got a response from Francois to say he was on leave and although he has been dealing with me his response told me he had no clue what I was referring to. He responded I will see if we have your replacement in stock. It's not a replacement it's a totally different item in trying to purchase with the refund money. Since then I have again heard nothing and sent another message which he again hasn't responded to. Nor as you can see has anyone bothered to respond to my review. I just phoned in again myself now and Abigail was very helpful. She sourced me the wallet within 15 minutes, yet I've been struggling for months to get feedback and a result. Thank you Abigail. Francois BTW is a senior manager mmmm
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David M
1 reviews | Active since Jan 2020
6 Feb 2024, 17:06
Bagworld: another example of poor South African service
My wife had the following experience at Bagworld on 5 Feb 224: "I have been a regular customer of Bagworld, Menlyn, for many years and have always experienced friendly and supportive service. However, today, I wanted to exchange a bag I bought there a month and seven days earlier. The manager promptly insisted on the 30-day return policy and said I exchange bags much too often, so she would not consider any exchanges. She clearly ignored my rights as a customer to exchange purchases, which I must mention are extremely expensive. When did something like not exchanging goods become a requirement for proper and respectful customer service? I feel incredibly violated and upset to be treated in this way."
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David M
1 reviews | Active since Jan 2020
6 Feb 2024, 17:06
Bagworld: another example of poor South African service
My wife had the following experience at Bagworld on 5 Feb 224: "I have been a regular customer of Bagworld, Menlyn, for many years and have always experienced friendly and supportive service. However, today, I wanted to exchange a bag I bought there a month and seven days earlier. The manager promptly insisted on the 30-day return policy and said I exchange bags much too often, so she would not consider any exchanges. She clearly ignored my rights as a customer to exchange purchases, which I must mention are extremely expensive. When did something like not exchanging goods become a requirement for proper and respectful customer service? I feel incredibly violated and upset to be treated in this way."
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LH
Lemeez H
1 reviews | Active since Jan 2020
3 Nov 2022, 05:25
Horrible service
Horrible service the delivery was late I kept having to follow up. Eventually the order arrived and was not what they advertised as per the invoice then Franswa still gives me tons of attitude. The delivery guy collected the item the next day and I was promised my refund would be processed on collection of the bag. The bag was returned to them on 29th Oct 22 I kept following up as I have not heard anything back. I eventually called and spoke to Franswa again on 1 November, even though he gave me tons of attitude, he promised my moneys will be back in my account on 2 November 22. I have still not received my refund even though they have their product since 29 Oct. I have to travel and this has really inconvenienced me! Worst customer service!
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Lemeez H
1 reviews | Active since Jan 2020
3 Nov 2022, 05:25
Horrible service
Horrible service the delivery was late I kept having to follow up. Eventually the order arrived and was not what they advertised as per the invoice then Franswa still gives me tons of attitude. The delivery guy collected the item the next day and I was promised my refund would be processed on collection of the bag. The bag was returned to them on 29th Oct 22 I kept following up as I have not heard anything back. I eventually called and spoke to Franswa again on 1 November, even though he gave me tons of attitude, he promised my moneys will be back in my account on 2 November 22. I have still not received my refund even though they have their product since 29 Oct. I have to travel and this has really inconvenienced me! Worst customer service!
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Replies (0)NM
Nani M
1 reviews | Active since Jan 2020
5 Jul 2021, 12:21
Bad customer experience. Unprofessional behaviour
I went to bag world on Friday (2 July), the one at Canal Walk in Cape Town and I bought something on lay-buy. I was promised when I was in store that they will send my receipt and advise my next two payments via email. To date I have not received anything and their phone takes you straight to voicemail.
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Nani M
1 reviews | Active since Jan 2020
5 Jul 2021, 12:21
Bad customer experience. Unprofessional behaviour
I went to bag world on Friday (2 July), the one at Canal Walk in Cape Town and I bought something on lay-buy. I was promised when I was in store that they will send my receipt and advise my next two payments via email. To date I have not received anything and their phone takes you straight to voicemail.
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