Horrible service

Horrible service the delivery was late I kept having to follow up. Eventually the order arrived and was not what they advertised as per the invoice then Franswa still gives me tons of attitude.

The delivery guy collected the item the next day and I was promised my refund would be processed on collection of the bag. The bag was returned to them on 29th Oct 22 I kept following up as I have not heard anything back.

I eventually called and spoke to Franswa again on 1 November, even though he gave me tons of attitude, he promised my moneys will be back in my account on 2 November 22.

I have still not received my refund even though they have their product since 29 Oct. I have to travel and this has really inconvenienced me!

Worst customer service!