DS
Debbie S
Active since Dec 2011
23
Reviews
0
Industries
Reviews
23 reviews12 months ago
Webafrica service SUCKS
PLEASE do not use Webafrica their service sucks. You can only communicate on whatsapp. I've emailed them several times they don't respond. In fact to be fair they responded once when I asked for feedback on my fault. They answered they would keep me posted but if course nothing. Then I have my one month termination notice and when we emailed them for progress on my fault I got a response that my fault has been closed because I've obviously resolved it on my what's app chat. The chat was too terminate. They also bounced me to 3 consultants before they would cancel. TALK ABOUT IDIOTS. Now my fault is still not fixed and in order to keep my sanity im moving service providers which besides being inconvenient, wait for it even though my contract is month to month there's a R999 clawback/termination fee. PLEASE BEWARE!!!!
0 replies
12 months ago
Terrible back up support all my S25Ultra issues remain unresolved
This is my 3rd review I'm writing. Samsung, Yvonne came back to me to assist in resolving my issues. Back and forth, back and forth so much wasted time and still my issues are not resolved. This S25 ultra has had one after another software issue. I still can't buy anything if the Samsung store and now the phone is suddenly using Gmail as my default email to respond on links and if I click on a contacts email. I was told that this is a software update and nothing can be done about it. My Samsung support What's app isn't working although my support chats with other companies are working just fine. I have reached out again to Yvonne twice neither she or any Samsung staff have come back to me. I am so disappointed in Samsungs service. You create luxury products and then have such poor support. SHAME ON YOU!!!!
232 replies
14 months ago
Once again poor service from several of Samsungs support avenues
I'm very disappointed in the service I've been getting at samsung. I spent a fortune on the new S25Ultra which was an upgrade from the S22 Ultra and before that the Galaxy Note 20. Firstly even though this is my second post and after the last post I was contacted but my issue with the Samsung galaxy store and loading payment methods still remains unresolved ref no 1198166162. We spent so long on remote access and now waiting from a response from Samsung International. Secondly i pre signed up for the Samsung launch and was promised a R1000 voucher I signed up in January and watched the launch live. I've tried to redeem it and it says i don't qualify for it. I emailed the zastore email they have me instructions to do it, and i tried again and got the same error message. I've contacted promotions twice they just don't even bother responden responding to my emails and soon i will be no longer viable for the offer. I'm so thoroughly disappointed in Samsung. Last time i got free earbuds with S22 Ultra. I contacted the online chat today to help me with a messaging pop up issue and again after spending over 20 minutes online with her she couldn't resolve the issue. This is an sms save contact pop up issue she said i will get a call from a technician to work with me remotely on the phone. She said i can expect a call back within 24 to 48 hours. Seriously!!!! I'm very disappointed wroth the service I'm getting from Samsung. I've also tried to use the what's app chat a few times. It workers the first 2 times now i say hello and get no response. Honestly i don't have the time and the energy for this nonsense. This is not the kind of service I expect when buying such a premium device.
142 replies
14 months ago
Terribly poor service from Samsung support
I tried to purchase a theme on the Samsung app store. I have tried using Samsung Pay and loaded 2 different bank cards. I'm getting ***** error messages on all of them. I have called my bank they say their is no issue on the banks side and that the Samsung app is creating the rejection. I phoned on Tuesday morning ref no: 1198166162 and was told that a senior consultant would give me a call back. That was on Tuesday morning at 8.30am. I'M STILL WAITING!!!! No callback it's now Thursday!! I chatted to Sindiswa at 15.51 that day on whatsapp and complained that I hadnt received a call back. She apologised and said you were experiencing high call volumes and put through another request. I then called Boitumelo in Samsung Pay department and complained about my issue she said she needed to consult with her manager and promised me a callback at 11 yesterday morning. I have not heard from her either. I am FUMING this is not the kind of service I expect for my Samsung S25 Ultra. Currently I'm unable to buy anything off the Samsung app. The service I'm receiving is incredibly poor, in fact non existent. I'm very unimpressed and frustrated. I have this lovely new device and would like to customise it and cannot die to this problem.
54 replies
15 months ago
Stay away from this online store. They don't have stock of the items most of the time even tho they're online and you will take months if ever to get refunded
I am incredibly frustrated. I bought fabric online from them. They confirmed my order. Days later came back to me saying they didn't have stock of my choice and offered something else. I didn't like the options. They asked for my proof of bank account and ID docs and sent me a proof of payment doc don't know if it's even legit. But the money has not arrived in my account and they claim to have deposited it on the 3rd Jan it's now the 17th. Only after this happened did I remember that years before I had the same issue with them buying bar stools. It took months and alot of aggravation before I was refunded. Please DON'T BUY FROM THEM ONLINE!!!!
0 replies
16 months ago
I highly recommend snapscan. Excellent service
Wow really efficient, they went the extra mile to resolve my issue. I can highly recommend them. Been using snapscan for years it's really a safe easy way to pay. Thanks for your incredible service snapscan. They're also owned by Standard bank.
56 replies
21 months ago
Terrible service and feedback on a return Canalwalk branch
I'm so frustrated. I bought a leather Polo bag in the Canalwalk store a year and a half back. It was faulty first time round service was excellent, the manager sorted the problem efficiently. Months later the leather on the bag started cracking. I was ill for several months so only ended up taking it in in December. I was told the Polo factory was closed and that they don't want to keep it at the store till it opens and that I must bring it back again. I finally managed to get a chance to return it in Feb. I never got feedback then eventually after several months and a few calls and visits from me they told me polo said it was wear and tear. They said they were not happy with the outcome and would re submit it. Again several months later, approximately 2 weeks back Francois calls me to say they can offer me a full refund or to come and choose something else. I gave him a picture of the product I wanted which they had in tan and asked him to see if the supplier had black. I have heard nothing back and have left 2 what's app messages on the stores mobile number, no one has bothered to respond to me. So this story has now been going on since February. That is unacceptable! UPDATE I posted this message around 2 weeks ago. I got a response from Francois to say he was on leave and although he has been dealing with me his response told me he had no clue what I was referring to. He responded I will see if we have your replacement in stock. It's not a replacement it's a totally different item in trying to purchase with the refund money. Since then I have again heard nothing and sent another message which he again hasn't responded to. Nor as you can see has anyone bothered to respond to my review. I just phoned in again myself now and Abigail was very helpful. She sourced me the wallet within 15 minutes, yet I've been struggling for months to get feedback and a result. Thank you Abigail. Francois BTW is a senior manager mmmm
0 replies
38 months ago
Shocking service for a new client
FUMING!!!!!! I signed up with web africa. I informed them that my service provider was terminating at the end of Feb and that I needed my new service from the 1st of March. AT NO POINT was I told that it would take 5 to 10 days to get me online. I stream my TV and do all my work online. I just spoke to a consultant. It took me over 4 hours to get one to contact me. If I knew I was going to get such **** service I would have stayed with mweb. I asked the consultant for my login codes, and I explained that I would use my old modem to log in. She said my order wasn't processed because I hadn't paid. Well, you debited my account since when did that not mean immediate clearance. Unless the debit order bounces, the money should be in the account immediately or one day later. The consultant claims it will take up to 5 days for the payment to clear. That's absolute nonsense. I have processed debit order runs before. They are pretty much clear our get rejected by the next day I'm sitting at home in quarrentine with a virus and NO INTERNET. At no point was I informed by your sales consultant. My last contract with what's app was to ask for my login codes. I cannot believe that it is still going to take 5 to 10 days to get registered. I am so thoroughly annoyed. If mweb didn't have a re activation penalty, I would have just gone back to them. I've really started this relationship with web africa with an incredibly sour taste in my mouth. I only chose you because you had a high Google rating and trust index rating. You are NOT living up to it. I even tried to email you today on support@webafrica.co.za and my emails bounced. Your consultants on what's app do not keep an ongoing monologue with the clients, they ask you a question, which I kept answering, not even a thanks or I will be with you soon, you don't even know if they're still online. I don't know how many times I asked are you still there. They need to use the same etiquette as you would otherwise the clients left high and dry, not knowing if the consultant is even still there. The pauses are often more than 8 min. Dead airspace. How much does it cost to say I'm with you, or please hold. I'm really highly 😞 disappointed. If I wanted such bad service I would have stayed with mweb or joined telkom.
0 replies
38 months ago
Optique, you're a rip-off, overcharging for lenses
I am very upset. I took my late friend's daughter in for an eye test and glasses. I gifted her with frames. After a year of asking the family to take her for the test and glasses, it became apparent to me that they didn't have the money. So I decided to take her and pay for it. As promised, the rest was nice and cheap R99. I then get told the glasses will be R3200. I nearly fell over seeing I have purchased single vision glasses befor, and they've always been under R1000. I had to negotiate to pay it off over 6 months. I didn't want to let this poor child down, she was struggling to do her school work without glasses. I happened to pop into an optometrist in an exclusive shop in Century City and asked her how much single vision lenses would be. She said with an eye test I would have changed you R800. *** !!! You advertise this cheap eye test that draws a client in and then severely overcharge for lenses. This is so unethical. Not Cool The service was great, but to overcharge that much!!!!!
168 replies
38 months ago
Mweb, you're worse than Telkom.
I've always been very happy with my mweb service. Today, I'm just beyond passed off I called in for technical assistance with the installation of my new modem. Waited 25 min to get through from my mobile. Finally got through half way through my call I couldn't hear the tech anymore. He kept saying can you hear me now. After answering no several times I lost my temper and said no matter how many times you ask I still can't hear you. He could hear me. I asked him to call back and give him my Landline number. He never called me back. That was 5 hours ago. I called in to speak to a sales consultant then asked to speak to technical I was put on hold and told there were 26 people ahead of me. So another 25 min wait. So i put down the phone. I emailed sos@ mweb.co.za and left an email asking for an urgent call back. Its been 6 hours and NOTHING!!!!!! If you're this busy at least have the decency to have a callback system where you call the client when they're 1st in line. So I'm now sitting with no Internet and no TV as I live stream for 8 hours now. &£#!^& I'M INCREDIBLY ****ED OFF still sitting with no results FURTHER FEEDBACK I'm trying to add a new product to my current contract with mweb.I sent them an email complaining about the poor service and saying I wanted to add a product. Sent this on Friday no one has bothered to contact me it's Tuesday now. What a joke. It doesn't matter how good your Internet is this service is unacceptable. I intend searching for a new provider. I'M DONE!!!! Here's the biggest joke while waiting for mweb to answer the phone I searched for new service providers and found one whose cheaper and gave me better service. Axxess thank you for your great prices and brilliant service. MWEB YOU SUCK I think you're even worse than Telkom
0 replies
Review Distribution
5 Star
1 (4.3478260869565215%)
4 Star
1 (4.3478260869565215%)
3 Star
0 (0%)
2 Star
3 (13.043478260869565%)
1 Star
18 (78.26086956521739%)