Very very poor service delivery from Internet Express

Item: Internet Express
Rating: 1
Author: Siphu

I am defeated as I am writing this review. Internet Express is the worst courier company that Bob Shop has worked with. Last year September they lost my item and they just went silent, I had to contact Bob Shop to sort it out, luckily, Bob Shop replaced the item. Today, I received some else's parcel and not mine, they had two different waybill numbers on one parcel, how could they make this silly mistake. I made follow up calls, they advised that my item is being sent back to the merchant, however, the merchant has not received any communication from Internet Express advising that they are sending back the item, I am sure that they just wanted me to get off their backs.

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Siphu's updateReviewer Update

18 Feb 2026, 18:19

Guess what, my gut feeling was correct, they were going to send it to the incorrect merchant, the lady assisting me,called the driver and asked him not to deliver anymore and bring back the parcel to their JHB depot, so that they can resend it to me today. It's 8 pm in the evening, I have not received any information regarding the redelivery. I bet if I call them tomorrow, they will say they have lost my parcel which will be the second time now. I do not know why Bobshop keeps on using Internet Express.

S

Siphu's update18 Feb 2026, 18:19

Reviewer Update

Guess what, my gut feeling was correct, they were going to send it to the incorrect merchant, the lady assisting me,called the driver and asked him not to deliver anymore and bring back the parcel to their JHB depot, so that they can resend it to me today. It's 8 pm in the evening, I have not received any information regarding the redelivery. I bet if I call them tomorrow, they will say they have lost my parcel which will be the second time now. I do not know why Bobshop keeps on using Internet Express.