IE
Internet Express
Unclaimed Business
Transportation & Logistics|1.9|83 Reviews (last 12 months)|This business does not respond to reviews
IE
Internet Express
Unclaimed Business
83 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Internet Express presents a deeply polarised customer experience. While a small group of loyal customers praise individual drivers and fast deliveries, the overwhelming majority report chronic delivery failures, unreachable support teams, lost parcels, and a pervasive lack of accountability. Scores across all five service themes fall well below the midpoint, reflecting systemic operational challenges that severely undermine customer trust.
Top Strengths:
- •Delivery Speed & Reliability: When deliveries succeed, several customers report impressively fast turnaround, sometimes arriving earlier than estimated. Named drivers in Cape Town and Fourways are praised for punctuality and professionalism.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#20
in Couriers & Delivery
NPS Score
-44
Recommended: Unlikely
Review Distribution
1.9|83 Reviews
May '25 - Apr '26
5(24.3%)
4(0%)
3(0%)
2(0%)
1(75.7%)
5(24.3%)
4(0%)
3(0%)
2(0%)
1(75.7%)
Recent reviews (83)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencejM
jonathan M
1 reviews | Active since Jan 2020
11 Mar 2026, 06:14
Swift and Professional service by Internet Express
I was assisted swiftly and professionally by the Consultant Zanele and the driver Moses, please keep up the great service
Helpful (0)
|Replies (0)jM
jonathan M
1 reviews | Active since Jan 2020
11 Mar 2026, 06:14
Swift and Professional service by Internet Express
I was assisted swiftly and professionally by the Consultant Zanele and the driver Moses, please keep up the great service
0
Replies (0)JS
Juwairiyyah S
1 reviews | Active since Jan 2020
4 Mar 2026, 14:45
Unprofessional services
😤 Internet Express 😔 I was extremely disappointed with Internet Express. Their service is severely delayed, and the consultants are unhelpful and rude. The lack of professionalism is unacceptable. I've had better experiences elsewhere. Specific issues: - Delays in service - Consultants lacking empathy and knowledge - Unresolved issues despite multiple follow-ups Until they improve, I'd advise others to look elsewhere.
Helpful (0)
|Replies (0)JS
Juwairiyyah S
1 reviews | Active since Jan 2020
4 Mar 2026, 14:45
Unprofessional services
😤 Internet Express 😔 I was extremely disappointed with Internet Express. Their service is severely delayed, and the consultants are unhelpful and rude. The lack of professionalism is unacceptable. I've had better experiences elsewhere. Specific issues: - Delays in service - Consultants lacking empathy and knowledge - Unresolved issues despite multiple follow-ups Until they improve, I'd advise others to look elsewhere.
0
Replies (0)LI
Lebogang I
1 reviews | Active since Jan 2020
27 Feb 2026, 06:03
Positive
Fast delivery time. It Happened before estimated time of arrival.
Helpful (0)
|Replies (0)LI
Lebogang I
1 reviews | Active since Jan 2020
27 Feb 2026, 06:03
Positive
Fast delivery time. It Happened before estimated time of arrival.
0
Replies (0)WB
MK
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Siphu
1 reviews | Active since Jan 2020
18 Feb 2026, 07:58
Very very poor service delivery from Internet Express
I am defeated as I am writing this review. Internet Express is the worst courier company that Bob Shop has worked with. Last year September they lost my item and they just went silent, I had to contact Bob Shop to sort it out, luckily, Bob Shop replaced the item. Today, I received some else's parcel and not mine, they had two different waybill numbers on one parcel, how could they make this silly mistake. I made follow up calls, they advised that my item is being sent back to the merchant, however, the merchant has not received any communication from Internet Express advising that they are sending back the item, I am sure that they just wanted me to get off their backs.
Helpful (0)
|Replies (0)S
Siphu
1 reviews | Active since Jan 2020
18 Feb 2026, 07:58
Very very poor service delivery from Internet Express
I am defeated as I am writing this review. Internet Express is the worst courier company that Bob Shop has worked with. Last year September they lost my item and they just went silent, I had to contact Bob Shop to sort it out, luckily, Bob Shop replaced the item. Today, I received some else's parcel and not mine, they had two different waybill numbers on one parcel, how could they make this silly mistake. I made follow up calls, they advised that my item is being sent back to the merchant, however, the merchant has not received any communication from Internet Express advising that they are sending back the item, I am sure that they just wanted me to get off their backs.
0
Replies (0)BC
Basil C
1 reviews | Active since Jan 2020
30 Jan 2026, 11:27
They delivered beyond my lowest expectations!
I have to admit that I did not have high hopes that I will get my parcel delivered successfully once I read the previous reviews but boy oh boy was I pleasantly surprised... Their customer service was on point in the sense that whatever query I emailed them about, I will receive immediate response even if it was automated but then I also received personal responses. I felt that they kept me in the loop pretty well. Even throughout the email correspondence I was still skeptical about the actual delivery. It was after all my first time dealing with them and on top it all the bad reviews of customers, BUT... they delivered my parcel was delivered today. I'm a happy Cape Town customer. They delivered beyond my lowest expectations. Well done to the team.
Helpful (0)
|Replies (0)BC
Basil C
1 reviews | Active since Jan 2020
30 Jan 2026, 11:27
They delivered beyond my lowest expectations!
I have to admit that I did not have high hopes that I will get my parcel delivered successfully once I read the previous reviews but boy oh boy was I pleasantly surprised... Their customer service was on point in the sense that whatever query I emailed them about, I will receive immediate response even if it was automated but then I also received personal responses. I felt that they kept me in the loop pretty well. Even throughout the email correspondence I was still skeptical about the actual delivery. It was after all my first time dealing with them and on top it all the bad reviews of customers, BUT... they delivered my parcel was delivered today. I'm a happy Cape Town customer. They delivered beyond my lowest expectations. Well done to the team.
0
Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
29 Jan 2026, 19:01
Star Performer - Fatima @ Internet Express
Dear Fatima, I want to sincerely thank you for the incredible effort you put in yesterday. Without your help, the bed and mattress would not have been uplifted in time. You were extremely understanding, compassionate, and professional throughout, and you went out of your way to ensure the items were collected and placed on the truck to Cape Town today. Your dedication and care made all the difference in a very urgent and stressful situation, and I truly appreciate the way you handled everything. You are an absolute star, and I am deeply grateful for your support. Warm regards, JJ Barnard
Helpful (0)
|Replies (0)JB
JJ B
1 reviews | Active since Jan 2020
29 Jan 2026, 19:01
Star Performer - Fatima @ Internet Express
Dear Fatima, I want to sincerely thank you for the incredible effort you put in yesterday. Without your help, the bed and mattress would not have been uplifted in time. You were extremely understanding, compassionate, and professional throughout, and you went out of your way to ensure the items were collected and placed on the truck to Cape Town today. Your dedication and care made all the difference in a very urgent and stressful situation, and I truly appreciate the way you handled everything. You are an absolute star, and I am deeply grateful for your support. Warm regards, JJ Barnard
0
Replies (0)