Insurance claim to be processed and paid out takes more than 3 months!

The people that work there are soooo slow and very good in stalling insurance processes. And not doing anything until you contact them again... I have been trying to get the insurance claim paid out since 10th of March. Had to pay the plumber due to the urgent matter of a burst pipe which caused damage to the neighbours down below. And still after many emails and phone calls I haven't been paid out. Even though the money has been paid into their bank account since 1st of June.