No service

I’m honestly very disappointed with my experience with Investec Bank so far and this is before even becoming a client.

I submitted an application and heard absolutely nothing for over a week. No updates, no communication, nothing. I then had to follow up myself, only to be told that someone would get back to me which, again, never happened.

For a bank that positions itself as premium and client-focused, this level of service is frankly unacceptable. If this is the experience before onboarding, it raises serious concerns about what the service would be like as a client.

A very disappointing first impression. I expected professionalism and efficiency not silence and poor follow-through.