For the past 2 years I have been trying to do purchase orders for my 2 accounts,I try to communicate regularly nothing is happening

For the past 2 years I have been trying to do purchase orders for my 2 accounts,I try to communicate regularly nothing is happening.My broker is Francine Bondo and the lady doesn’t really seem to care of even push forms to for me to get my money.Invest Gold is a ****,it was so easy to debit my account but it’s an issue to release my money.