IOL Property360 Response to Carolyn Savage

1. IOL 360 properties never offered a refund, this was requested by myself as my consumer rights had been breached where I paid for a listing which was no where to be found amongst the listings in Carlswald. Strange that my listing was not listed but other listings in Carlswald clearly listed. Links provided by Sandra Birch for the advert reflect the contents of the advert/listing but the listing cannot be found when a search for the listing was made by various members of my family and friends on Sunday. The listing is seen in a newsletter and not listed along with the other Carlswald properties - this can only be due to incompetence and not due to a technological or system problem 2. My profile and photos had been deleted prior to my contacting Sandra on Sunday which I accessed after the listing could not be found and on top of that - it was promised that the advert would be featured. Screenshots were provided to Sandra Birch as she had been responsible in assisting Jon Henri Roman to turn two photos the right way 3. The support agent Jon Henri Roman never responded to the support messages sent on Sunday 4. I have received proof of payment from Sandra Birch that a refund has been made but no refund has been received 5. It is appalling how IOL property 360 has dealt with this and it is also very evident how they treat their customers.