KD
Kim D
Active since Oct 2020
11
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11 reviews21 months ago
Unscruplous Business Practices& ******ionate costs charged on erroneous meter readings where no water and sanitation services consumed or used since 2 August 2023
The trustees moved from Protea Metering to Alpha Metering in December 2023 without consulting Walford Estate owners without a provision of a cost-benefit exercise clearly showing it was more cost-effective than Protea Metering or more technologically advanced which it is neither and appointed Alpha Metering within three days giving owners no choice in selecting their service providers in respect of essential services. As these are essential services the Trustees were to consult the owners No one has been living in 9 Walford Estate since August 2, 2023, and there was no water usage reflected on the November and December Protea invoices. The Protea Metering account was closed in December 2023. Between December 2023 and May 19, 2024, no water, electricity, or utilities were provided to 9 Walford estate as the unit has remained empty since 2 August 2023. An application for utilities (electricity and water) was made to Alpha Metering on May 20 to enable the insurers to repair the water-damaged kitchen, after which inaccurate water readings of 36 kilo-litres were invoiced by Alpha Metering where no water and sanitation services have been used or consumed. Three emails have been sent to Linda Pea****, Inspired Management, and the trustees to investigate with Implument with no response from 31 May 2024 to date. Lodged a dispute at CSOS and the National Consumer Commission (NCC) The Consumer Protection Act of 2008 provides for a consumer like myself to choose and select my essential service provider which cannot be imposed through two trustees' irrational decisions to abruptly and swiftly change essential service providers without consultation and safeguards my rights as a consumer in commercial transactions with Alpha Metering. It prohibits unfair business practices, including charging consumers for goods or services that have not been consumed or used through erroneous meter readings. The Protea Metering accounts in Oct Nov and Dec 2023 all reflected zero kilo-litres of water and sanitation service and correctly only reflects the Protea Meter Reading charge. Alpha Metering's erroneous charges for 36 kil-liters of water and sanitation services from 20 May 24-30 July 24 at 9 Walford Estate constitute an unfair business practice under the Act. Inspired Management and the trustees ********ly disconnected my essential services after 31 May 2024 when I queried the invoice to try to force me to pay. To date all the parties to the dispute are unresponsive and unprofessionally and *********ly are not addressing the significantly inaccurate water and sanitation costs where none have been used since 2 August 2023 – this is an improper business practice and ********* suppliers like Alpha Meter must be eliminated. The Act also prohibits unconscionable conduct, including improper or ********* behavior in the supply of water and sanitation services. Alpha Metering's imposition of charges for unused utilities without proper verification of the Alpha Metering water meter is a clear violation of the Consumer Protection Act and it is ************. The abrupt change from Protea to Alpha metering without consultation; lack of utility provision from Dec '23 to May '24; inaccurate water readings by Alpha metering; unanswered queries; and ********* electricity disconnection demand necessitate an urgent investigation into this matter under the Sectional Titles Act. These unresolved issues require prompt attention by the Trustees, Alpha Metering, and Inspired management. See attached the application made on 20 May 24 to enable the insurer to repair the water-damaged kitchen. See attached the 3 invoices received from Alpha Metering which erroneously reflect 12 kilo-liters of water used when no water or sanitation services have been consumed since 2 August 2023. Attached are the Protea Metering Invoices of September reflecting one kilo-liter of water which is billed in arrears from 2 August 2023. The October, November and December Protea Invoices reflect a zero meterage for water and sanitation services as the unit has been empty since 2 August 2023. See attached the Protea Invoice which correctly reflects only the meter reading charge. The same should apply to the Alpha Metering invoices. Consumers can only be charged and responsible for the consumption and use of services and not be charged on erroneous meter reading charges installed by Alpha Metering on the highly questionable instruction of the trustees.
0 replies
39 months ago
Professional fast cash sale for car
Very professional, efficient and effective service received on 31 January 2023 from Andries when I sold my car for cash. A very credible, straightforward transaction. I would highly recommend using Cars4cash.
0 replies
46 months ago
IOL Property360 Response to Carolyn Savage
1. IOL 360 properties never offered a refund, this was requested by myself as my consumer rights had been breached where I paid for a listing which was no where to be found amongst the listings in Carlswald. Strange that my listing was not listed but other listings in Carlswald clearly listed. Links provided by Sandra Birch for the advert reflect the contents of the advert/listing but the listing cannot be found when a search for the listing was made by various members of my family and friends on Sunday. The listing is seen in a newsletter and not listed along with the other Carlswald properties - this can only be due to incompetence and not due to a technological or system problem 2. My profile and photos had been deleted prior to my contacting Sandra on Sunday which I accessed after the listing could not be found and on top of that - it was promised that the advert would be featured. Screenshots were provided to Sandra Birch as she had been responsible in assisting Jon Henri Roman to turn two photos the right way 3. The support agent Jon Henri Roman never responded to the support messages sent on Sunday 4. I have received proof of payment from Sandra Birch that a refund has been made but no refund has been received 5. It is appalling how IOL property 360 has dealt with this and it is also very evident how they treat their customers.
0 replies
46 months ago
Paid for Property Advert Listing 16530988 which was never listed and my profile and photos were deleted by Jon Henri Roman for some unknown reason
I paid to place a property listing 16530988 and I had uploaded the photos etc and Sandra Birch +27 60372 5024 was assisting to load two photos to upright position. Jon Henri Roman the support agent sent me an email on the 12 July to say that the advert listing would reflect the next day with the changes. The listing that was paid for 16530988 was never placed or listed, Jon Henri Roman also did not respond on Monday 18 July to provide an explanation or any apology. Further my profile and photos had been deleted on Sunday 17 th July when I logged on to check why I had no phone calls or anyone for the show day. This incompetence by the IOL 360 Property team is wholly unacceptable and the matter to be escalated to Carolyn Savage General Manager at IOL Property to provide an answer as to the standard of service delivered and the inexcusable behaviour by the support agent Jon Henri Roman
134 replies
46 months ago
Property Assist - Kevin Naidoo
Kevin is a scammer, who purports to sell packages for property 24, IOL, and uses a Gmail address - DO NOT fall for the scam and directly contact property 24 and IOL 360 property to purchase your online adverts. Kevin Naidoo Call - 0694122842 Email - propertyassist17@gmail.com
134 replies
51 months ago
Adnexus Celerity Networks Pty Ltd Inadequate and failing Infrastructure failing to meet SLAs or to deliver a reliable, stable internet service
The Adnexus Celerity Networks Pty Ltd infrastructure has collapsed, the resources, technicians and equipment are inadequate. In Midrand we experience a DAILY interruption of 24/7 infrastructure services where the internet is down for excessive periods of 7 and half hours per day. The Contracts and SLAs are breached as this service provider has failed to maintain the infrastructure in line with VUMATEL and RAIN and other competitors. Adnexus Celerity Networks has further breached the SA Consumer Act where all stakeholders and consumers are paying for a service that is not being rendered or delivered in line with ICASA regulations. The infrastructure must be removed. A one star rating is too high for this infrastructure service provider.
0 replies
51 months ago
Celerity Networks (Pty) Ltd Company Number K2015160100 Infrastructure Failure - To be removed
The Celerity Infrastructure is a failure it is down for in excess of 7 and half hours every single day. Celerity cannot provide services in terms of legal contract or the SA Consumer Act 2008. The infrastructure has not been maintained, no technicians and the consumer cannot be expected to pay for services NOT delivered or rendered.http://www.celerity.africa Celerity Networks (Pty) Ltd FTTx-as-a-utility Telecommunications Midrand+27 11 056 5118. linkedin.com/in/ronny-sekwela-b00aa9142
0 replies
57 months ago
Unresponsive, Unprofessional and Obstructive Behaviour
VM Estate Management - Estate Manager for Walford Estate is unresponsive, fails to respond to written communication in excess of 5 weeks. Does not answer her mobile phone and does not have a voice mail service. It is astounding that Vicky is paid by the Body Corporate with no Key Performance Areas and turnaround times to respond to communication by members of the body corporate who pay her salary. Lacks professionalism, is obstructive and this estate manager needs to be replaced
0 replies
57 months ago
Obstructive, Unresponsive Unprofessional service delivered by Estate Manager and ANGOR employee services
The appointed Estate Manager and Angor employees and service provided by ANGOR is unresponsive, unprofessional wholly inappropriate in terms of the salary paid by the body corporate and what has been delivered to date. The turnaround time is in excess of a month for any legitimate query. I hold all evidence of emails should ANGOR want to respond. There has been no response to date and Estate Manager is not reachable on mobile phone or via email. Shocking, Shocking behaviour from Estate Manager and Angor employees.
53 replies
57 months ago
Obstructive, Unresponsive and Unprofessional behaviour Vicky Macaskill / Lisa van Vuuren
Angor was appointed to Walford Estate 1 May 2021, Vicky Macaskill recommended by Angor as an Estate Manager, who is obstructive, unresponsive and unprofessional. Emails go unanswered in excess of one month, Vicky does not answer her phone. Vicky Macaskill needs to be replaced as soon as possible by the members of the Body Corporate and Trustees, I refuse to have the Body Corporate pay a salary to Vicky Macaskill who ignores legitimate queries and is not reachable and which is totally UNACCEPTABLE and in three and half months no progress on any issues. No AGM, No Agenda, No previous minutes of meetings, no audited financials in two and half years (this is illegal). Lisa van Vuuren is employed by Angor and is equally guilty of not responding or escalating written communication where she is not capable of responding to. It is wholly unacceptable that Vicky Macaskill and Lisa have failed to respond to emails below and I object to having Vicky Macaskill appointed and paid by the Walford Body Corporate their level of service which is wholly UNACCEPTABLE, Vicky Macaskill needs to be given notice by the Walford Trustees and Body Corporate Members. I have requested trustee to escalate to Angor CEO /Directors and to deal with Vicky Macaskills and Lisa van Vuuren with immediate effect. Do NOT appoint Vicky Macaskill as an Estate Manager she is not competent for the role - a one star rating is too high for zero service and response. I wonder how she expects to be remunerated by the Body Corporate for delivering zero service.
0 replies
Review Distribution
5 Star
1 (9.090909090909092%)
4 Star
0 (0%)
3 Star
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2 Star
0 (0%)
1 Star
10 (90.9090909090909%)