Fairytale

I have been a dedicated participant in the IPSOS South Africa panel for about a year now, investing significant time, effort, and data to complete their surveys. Despite this commitment, my experience has been extremely disappointing.

Throughout my participation, I was led to believe that I would receive 10% incentives every month. However, this promise has not been fulfilled consistently. In November, I did not receive any payment, and I later learned that the survey wave duration had changed from 4 weeks to 8/9 weeks without proper communication from IPSOS.

Despite my efforts to resolve these issues, the process has been frustrating. While Jason from their team was helpful in addressing my concerns, the overall communication from IPSOS has been lacking. They mentioned the difficulty in communicating with over 9000 panelists, but this should not excuse the lack of transparency and consistency in fulfilling their promises.

Moreover, despite Jason's dedication and support, the challenges with communication and payment schedules have made my experience with IPSOS South Africa less than satisfactory. I expected more professionalism and reliability from such a well-known company.

In conclusion, my experience with IPSOS South Africa has been disappointing, and I hope they take necessary steps to improve their communication and fulfill their promises to their dedicated panelists.