UNETHICAL IN ALL ASPECTS

This property agency is unethical from the get go. We filled an application for a property and received a mail asking for personal documents. After everything was mailed to them, I received a mail back the next day telling me that my application was unsuccessful. I know my credit record is clean and that I earn more than enough money to afford the property. I phoned Tino, the person I was dealing with. I politely asked him why my application was declined, were his answer was that he does not have to tell me anything. He then said to me, {are you also gonna scream at me like W.....m}. I was flabbergasted as that person is my ex husband of 4 years ago. How dare he compare me to someone else? I am not that person and I don't make a ass of my self screaming and swearing at people. When I told him that what he just said was inappropriate and not professional at all. I asked him again why I was declined, was there anything wrong with my credit that I'm not aware of, and he said to me again that he does not have to tell me anything. I said to him that I just want to know so that I can follow up. Eventually he said to me that there was an application before mine that was accepted. So why would he let me jump through all those hoops if there was already a successful applicant? Documents like bank statements, pay slips and proof of accounts is a very personal thing for me, and they made me send all of it to them. After speaking to Tino I phoned the Principal Elsie and told her the whole story. She told me that TIno is highly qualified as a letting agent. I asked her that if he was so highly qualified why did he compare me to someone else. She told me that all calls are recorded and that she can go and listen to the call. I asked her to please do so and please phone me back with an explanation from her staff. She told me she will phone me back in a hour. Well almost a week later and still no word from her. She was lying about the recording, thinking it will scare me, but I had nothing to hide. I never once, raised my voice, swear at him, or was nasty in any way. I made the call in my workplace with clients and staff around me, and after the call to Tino I asked them if I was rude, and they all said they would not handle it so good and calmly as I did. They even said they will vouch for me.

I would strongly recommend you look at the fees they charge for the lease contract. Deposit, Itc check R165 per person that will live in the house, key deposit, contract fee etc. I have never seen those charges on previous rental contracts.

This company is definitely not ethical in their operations.