IRS Tronics, an Amateur-Hour company. An example of audacious arrogance.

I will never purchase another LG appliance simply because of the absolutely *********** service I received from this company.

I purchased a top-of-the-range LG microwave and returned it within seven days as it was faulty. We were told the LG tech would check the machine for us that day. He did not arrive after making us wait for 15 minutes. This was in Hirsch Umgeni Rd.

The appliance was then sent to the IRS, which took two weeks to fix the machine. With no communication from them. No updates or support from them. When my machine was finally returned, it was covered in scratches and abrasions. Remember, my machine did not even have a fingerprint on it. It was seven days old. Yet when it was returned to me, it was covered in scratches and sc****s- it was clear that someone had put something on top of my machine and then dragged it off the top, creating multiple deep gashes into the machine. This is only one example of the extensive damage to my device. I also have video and photo evidence to support my complaint.

My next question is, how was that allowed? How did that device pass quality control or inspection before being released to the customer? I work in IT and could CLEARLY see the damage as I unwrapped the machine. Also, the motor was replaced on the machine and sent back to me. So, someone thought it was acceptable for a customer to have replacement parts- on a 3-week-old R10 000 machine! Unacceptable.

I sent the machine back.

The second machine sent to me was brand new in the box (supposedly). This machine also had issues, and the device had electrical shorting. You could CLEARLY hear sparking and electrical problems. I also have video evidence of this to support my case.

IRS called me to book an appointment to come to my house to check the device. I told them that I had no faith in their competence and did not see how that would help. I explained to them that they have already damaged my machine once, so why would I trust them again? They insisted, so I scheduled a time with an agent. I told them to phone me on the morning of the appointment AND TO ARRIVE BEFORE 10 AM. Their agent only called me after 10:00 to check if I was available. Again, ***********.

I finally sent the device back and was updated by IRS that the sound was 'normal'. That is an absolute lie. In no scenario, ever, is the electrical sparking in a microwave 'normal'. That is a blatant lie.

I have finally been refunded and bought a Whirlpool.

This is a summarised version of my amateur-hour experience with this company.

PLEASE ALSO NOTE: My Mother also has a complaint about this company for how one of their agents put a DISHTOWEL into one of her dishwashing machines because the agent couldn't figure out how to fix a weird sound. So they decided to ****le the sound using a dishcloth, closed the machine, said it was working fine and left. A longer time later, we only realised what this person had done.