IT
Irs Tronics
Claimed Business
IT
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
2.3|3 Reviews
Jun '25 - May '26
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
5(33.3%)
4(0%)
3(0%)
2(0%)
1(66.7%)
Frequently Asked Questions About Irs Tronics
Irs Tronics has a TrustIndex of 0 out of 10 on Hellopeter, based on 3 reviews in the last 12 months. Hellopeter has tracked Irs Tronics across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (3)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceBP
Brandon P
1 reviews | Active since Jan 2020
2 Feb 2026, 08:47
Formal Complaint Regarding Ongoing Fridge/Freezer Repairs – IRS Durban
To whom it may concern, I am writing to formally escalate an ongoing issue with IRS Durban after exhausting all reasonable avenues to resolve this matter directly. Our fridge freezer was initially diagnosed as requiring a compressor replacement, as it was reportedly not functioning. This replacement was carried out, after which we were informed that the PC board was also faulty and required replacement. Despite these interventions, the appliance remained defective. The fridge section began freezing completely, effectively turning it into a freezer, while the ice machine has remained non functional throughout. We have been charged for multiple part replacements, several of which appear not to have been faulty. In addition to the financial cost, we have been without proper refrigeration during the hottest part of the year and suffered significant food loss due to freezing. The inconvenience and impact of this cannot be overstated. Of particular concern is that the service centre is now removing usable spare parts from our appliance while charging us for new replacements, yet the fridge remains broken. After nearly a month, the appliance is still not functional, and the burden of identifying and explaining the fault has effectively fallen on us as the customers. This level of service is deeply disappointing and unacceptable for a major household appliance. I have made repeated attempts to resolve this directly with IRS, however progress has been unreasonably slow and communication has been extremely difficult. At this stage, it feels as though we are being unfairly exploited rather than assisted. Should this matter not be resolved urgently and satisfactorily, my next step will be to submit a formal complaint to the KwaZulu Natal Consumer Protection Department. This will include a full timeline of events, all costs incurred for unnecessary repairs, and the value of groceries lost as a direct result of the ongoing malfunction and failed repairs. We purchased this appliance brand new at a cost of nearly R30 000. The quality of service and repair support we have received is entirely inconsistent with both the price point of the product and reasonable consumer expectations. I trust this matter will now receive the appropriate attention and look forward to your prompt response.
Helpful (0)
|Replies (0)BP
Brandon P
1 reviews | Active since Jan 2020
2 Feb 2026, 08:47
Formal Complaint Regarding Ongoing Fridge/Freezer Repairs – IRS Durban
To whom it may concern, I am writing to formally escalate an ongoing issue with IRS Durban after exhausting all reasonable avenues to resolve this matter directly. Our fridge freezer was initially diagnosed as requiring a compressor replacement, as it was reportedly not functioning. This replacement was carried out, after which we were informed that the PC board was also faulty and required replacement. Despite these interventions, the appliance remained defective. The fridge section began freezing completely, effectively turning it into a freezer, while the ice machine has remained non functional throughout. We have been charged for multiple part replacements, several of which appear not to have been faulty. In addition to the financial cost, we have been without proper refrigeration during the hottest part of the year and suffered significant food loss due to freezing. The inconvenience and impact of this cannot be overstated. Of particular concern is that the service centre is now removing usable spare parts from our appliance while charging us for new replacements, yet the fridge remains broken. After nearly a month, the appliance is still not functional, and the burden of identifying and explaining the fault has effectively fallen on us as the customers. This level of service is deeply disappointing and unacceptable for a major household appliance. I have made repeated attempts to resolve this directly with IRS, however progress has been unreasonably slow and communication has been extremely difficult. At this stage, it feels as though we are being unfairly exploited rather than assisted. Should this matter not be resolved urgently and satisfactorily, my next step will be to submit a formal complaint to the KwaZulu Natal Consumer Protection Department. This will include a full timeline of events, all costs incurred for unnecessary repairs, and the value of groceries lost as a direct result of the ongoing malfunction and failed repairs. We purchased this appliance brand new at a cost of nearly R30 000. The quality of service and repair support we have received is entirely inconsistent with both the price point of the product and reasonable consumer expectations. I trust this matter will now receive the appropriate attention and look forward to your prompt response.
0
Replies (0)DE
KR
Karishma R
1 reviews | Active since Jan 2020
23 Jul 2025, 12:28
Worst LG Repair Center - Stay away!
A dishonest company. Stay far away. Sadly this horrible company is the only accredited LG repair and we were forced to deal with them to fix our washing machine. The 1st inspection we were advised a part needed to replaced, paid and replaced only to find out something else needed replacing. After payang replacing this 2nd part we now told the machine isn't working and they don't know what's causing it. Clearly a company with unqualified technicians. Having spent over R3000 I still don't have a working machine and no one at this company knows what their doing. I was forced to give them 1 star they deserve - 100 stars. Disgusting service.
Helpful (0)
|Replies (0)KR
Karishma R
1 reviews | Active since Jan 2020
23 Jul 2025, 12:28
Worst LG Repair Center - Stay away!
A dishonest company. Stay far away. Sadly this horrible company is the only accredited LG repair and we were forced to deal with them to fix our washing machine. The 1st inspection we were advised a part needed to replaced, paid and replaced only to find out something else needed replacing. After payang replacing this 2nd part we now told the machine isn't working and they don't know what's causing it. Clearly a company with unqualified technicians. Having spent over R3000 I still don't have a working machine and no one at this company knows what their doing. I was forced to give them 1 star they deserve - 100 stars. Disgusting service.
0
Replies (0)RJ
Revalyn J
1 reviews | Active since Jan 2020
16 Apr 2025, 09:43
*********/Shocking Service IRS Tronics Kzn & LG Electronics SA
My 3 year old LG washing machine needed repair. LG recommended IRS Tronics as the official agent in KZN and shared my contact details with them. After a week still no contact from IRS Tronics, so I reached out to them. After apologising for "missing" the LG request to contact me, they promptly shared that I would have to pay a callout fee of R 550 before a tech could assess and quote. Post the tech inspection a quote was issued for R4700 a day later. IRS Tronics have now informed me that they require upfront payment BEFORE they repair my washing machine. This upfront payment is to purchase the parts. Seems to like IRS Tronics operates like a Tuck Shop rather than a business, apparently with no cashflow. If I wanted a labour quote I would have contracted just a tech only and sourced the parts myself. Quite ********* business practice in my view holding us to ransom as the only LG approved repairer in KZN .....and shame on you LG Electronics SA for allowing YOUR approved repairer to operate in such an ********* way.
Helpful (0)
|Replies (0)RJ
Revalyn J
1 reviews | Active since Jan 2020
16 Apr 2025, 09:43
*********/Shocking Service IRS Tronics Kzn & LG Electronics SA
My 3 year old LG washing machine needed repair. LG recommended IRS Tronics as the official agent in KZN and shared my contact details with them. After a week still no contact from IRS Tronics, so I reached out to them. After apologising for "missing" the LG request to contact me, they promptly shared that I would have to pay a callout fee of R 550 before a tech could assess and quote. Post the tech inspection a quote was issued for R4700 a day later. IRS Tronics have now informed me that they require upfront payment BEFORE they repair my washing machine. This upfront payment is to purchase the parts. Seems to like IRS Tronics operates like a Tuck Shop rather than a business, apparently with no cashflow. If I wanted a labour quote I would have contracted just a tech only and sourced the parts myself. Quite ********* business practice in my view holding us to ransom as the only LG approved repairer in KZN .....and shame on you LG Electronics SA for allowing YOUR approved repairer to operate in such an ********* way.
0
Replies (0)HF
Heather F
1 reviews | Active since Jan 2020
17 Mar 2025, 13:40
Techs don't like to get dirty???
We have used them twice due to buying a second awful LG washing machine. No reflection on LG as we were **********. We received good comms and service but its no good technicians don't like to get dirty when having to pull out the machine and push it back in again when carrying out repairs. It appeared to be an effort for them. Also we never knew the machine had black mould in it and the technicians never noticed or said anything. Surely after fitting a new pump they would have noticed and either assisted us to clean it.. or let us know how to clean the mucky build-up? Very disappointing
Helpful (0)
|Replies (0)HF
Heather F
1 reviews | Active since Jan 2020
17 Mar 2025, 13:40
Techs don't like to get dirty???
We have used them twice due to buying a second awful LG washing machine. No reflection on LG as we were **********. We received good comms and service but its no good technicians don't like to get dirty when having to pull out the machine and push it back in again when carrying out repairs. It appeared to be an effort for them. Also we never knew the machine had black mould in it and the technicians never noticed or said anything. Surely after fitting a new pump they would have noticed and either assisted us to clean it.. or let us know how to clean the mucky build-up? Very disappointing
0
Replies (0)LB
Lolwethu B
1 reviews | Active since Jan 2020
22 Aug 2024, 13:01
Lack of knowledge
I ordered a part about 2 months back. Which was fully paid for. I was supp**** with an incorrect part first. I was supp**** with an incorrect part the second time. The issue is still no resolved yet, these guys are supposed to be specialist/stockists when it comes to LG parts. Don't know how they have won all these service awards.
Helpful (0)
|Replies (0)LB
Lolwethu B
1 reviews | Active since Jan 2020
22 Aug 2024, 13:01
Lack of knowledge
I ordered a part about 2 months back. Which was fully paid for. I was supp**** with an incorrect part first. I was supp**** with an incorrect part the second time. The issue is still no resolved yet, these guys are supposed to be specialist/stockists when it comes to LG parts. Don't know how they have won all these service awards.
0
Replies (0)LR
Lynton R
1 reviews | Active since Jan 2020
21 Jul 2023, 12:03
IRS Tronics, an Amateur-Hour company. An example of audacious arrogance.
I will never purchase another LG appliance simply because of the absolutely *********** service I received from this company. I purchased a top-of-the-range LG microwave and returned it within seven days as it was faulty. We were told the LG tech would check the machine for us that day. He did not arrive after making us wait for 15 minutes. This was in Hirsch Umgeni Rd. The appliance was then sent to the IRS, which took two weeks to fix the machine. With no communication from them. No updates or support from them. When my machine was finally returned, it was covered in scratches and abrasions. Remember, my machine did not even have a fingerprint on it. It was seven days old. Yet when it was returned to me, it was covered in scratches and sc****s- it was clear that someone had put something on top of my machine and then dragged it off the top, creating multiple deep gashes into the machine. This is only one example of the extensive damage to my device. I also have video and photo evidence to support my complaint. My next question is, how was that allowed? How did that device pass quality control or inspection before being released to the customer? I work in IT and could CLEARLY see the damage as I unwrapped the machine. Also, the motor was replaced on the machine and sent back to me. So, someone thought it was acceptable for a customer to have replacement parts- on a 3-week-old R10 000 machine! Unacceptable. I sent the machine back. The second machine sent to me was brand new in the box (supposedly). This machine also had issues, and the device had electrical shorting. You could CLEARLY hear sparking and electrical problems. I also have video evidence of this to support my case. IRS called me to book an appointment to come to my house to check the device. I told them that I had no faith in their competence and did not see how that would help. I explained to them that they have already damaged my machine once, so why would I trust them again? They insisted, so I scheduled a time with an agent. I told them to phone me on the morning of the appointment AND TO ARRIVE BEFORE 10 AM. Their agent only called me after 10:00 to check if I was available. Again, ***********. I finally sent the device back and was updated by IRS that the sound was 'normal'. That is an absolute lie. In no scenario, ever, is the electrical sparking in a microwave 'normal'. That is a blatant lie. I have finally been refunded and bought a Whirlpool. This is a summarised version of my amateur-hour experience with this company. PLEASE ALSO NOTE: My Mother also has a complaint about this company for how one of their agents put a DISHTOWEL into one of her dishwashing machines because the agent couldn't figure out how to fix a weird sound. So they decided to ****le the sound using a dishcloth, closed the machine, said it was working fine and left. A longer time later, we only realised what this person had done.
Helpful (0)
|Replies (0)LR
Lynton R
1 reviews | Active since Jan 2020
21 Jul 2023, 12:03
IRS Tronics, an Amateur-Hour company. An example of audacious arrogance.
I will never purchase another LG appliance simply because of the absolutely *********** service I received from this company. I purchased a top-of-the-range LG microwave and returned it within seven days as it was faulty. We were told the LG tech would check the machine for us that day. He did not arrive after making us wait for 15 minutes. This was in Hirsch Umgeni Rd. The appliance was then sent to the IRS, which took two weeks to fix the machine. With no communication from them. No updates or support from them. When my machine was finally returned, it was covered in scratches and abrasions. Remember, my machine did not even have a fingerprint on it. It was seven days old. Yet when it was returned to me, it was covered in scratches and sc****s- it was clear that someone had put something on top of my machine and then dragged it off the top, creating multiple deep gashes into the machine. This is only one example of the extensive damage to my device. I also have video and photo evidence to support my complaint. My next question is, how was that allowed? How did that device pass quality control or inspection before being released to the customer? I work in IT and could CLEARLY see the damage as I unwrapped the machine. Also, the motor was replaced on the machine and sent back to me. So, someone thought it was acceptable for a customer to have replacement parts- on a 3-week-old R10 000 machine! Unacceptable. I sent the machine back. The second machine sent to me was brand new in the box (supposedly). This machine also had issues, and the device had electrical shorting. You could CLEARLY hear sparking and electrical problems. I also have video evidence of this to support my case. IRS called me to book an appointment to come to my house to check the device. I told them that I had no faith in their competence and did not see how that would help. I explained to them that they have already damaged my machine once, so why would I trust them again? They insisted, so I scheduled a time with an agent. I told them to phone me on the morning of the appointment AND TO ARRIVE BEFORE 10 AM. Their agent only called me after 10:00 to check if I was available. Again, ***********. I finally sent the device back and was updated by IRS that the sound was 'normal'. That is an absolute lie. In no scenario, ever, is the electrical sparking in a microwave 'normal'. That is a blatant lie. I have finally been refunded and bought a Whirlpool. This is a summarised version of my amateur-hour experience with this company. PLEASE ALSO NOTE: My Mother also has a complaint about this company for how one of their agents put a DISHTOWEL into one of her dishwashing machines because the agent couldn't figure out how to fix a weird sound. So they decided to ****le the sound using a dishcloth, closed the machine, said it was working fine and left. A longer time later, we only realised what this person had done.
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Replies (0)AB
Audrey B
1 reviews | Active since Jan 2020
4 Dec 2022, 09:35
Liars,, worst time management and customer service ever. They will make u wait thinking there something so wrong with you tv, only for us to find out it was ribbon connection. Please be very careful with this company
Took my 65 inch tv that was just left standing for a week every time we called for quote we were told technician not in he will call us back as he gets in, never told call,, a whole week later finally I decided I’m calling and I’m not putting down the phone till I get an answer about my tv,, suddenly customer service tells me ok tech will call u with quote in 30 min, also never to call, luckily my husband went there. Suddenly they opened tv and said without doubt it’s screen. We refused and asked for tv to be closed and given back because of the poor service. Then comes the tech running to car we can put a second hand screen so on 30 min he knew it was the screen on a brand new tv,,,that was just 2 + years old . They where prolonging the issue we’ll they already knew they would charge us for new screen.
Helpful (0)
|Replies (0)AB
Audrey B
1 reviews | Active since Jan 2020
4 Dec 2022, 09:35
Liars,, worst time management and customer service ever. They will make u wait thinking there something so wrong with you tv, only for us to find out it was ribbon connection. Please be very careful with this company
Took my 65 inch tv that was just left standing for a week every time we called for quote we were told technician not in he will call us back as he gets in, never told call,, a whole week later finally I decided I’m calling and I’m not putting down the phone till I get an answer about my tv,, suddenly customer service tells me ok tech will call u with quote in 30 min, also never to call, luckily my husband went there. Suddenly they opened tv and said without doubt it’s screen. We refused and asked for tv to be closed and given back because of the poor service. Then comes the tech running to car we can put a second hand screen so on 30 min he knew it was the screen on a brand new tv,,,that was just 2 + years old . They where prolonging the issue we’ll they already knew they would charge us for new screen.
0
Replies (0)