RJ
Revalyn J
Active since May 2023
3
Reviews
0
Industries
Reviews
3 reviews12 months ago
*********/Shocking Service IRS Tronics Kzn & LG Electronics SA
My 3 year old LG washing machine needed repair. LG recommended IRS Tronics as the official agent in KZN and shared my contact details with them. After a week still no contact from IRS Tronics, so I reached out to them. After apologising for "missing" the LG request to contact me, they promptly shared that I would have to pay a callout fee of R 550 before a tech could assess and quote. Post the tech inspection a quote was issued for R4700 a day later. IRS Tronics have now informed me that they require upfront payment BEFORE they repair my washing machine. This upfront payment is to purchase the parts. Seems to like IRS Tronics operates like a Tuck Shop rather than a business, apparently with no cashflow. If I wanted a labour quote I would have contracted just a tech only and sourced the parts myself. Quite ********* business practice in my view holding us to ransom as the only LG approved repairer in KZN .....and shame on you LG Electronics SA for allowing YOUR approved repairer to operate in such an ********* way.
0 replies
29 months ago
Excellent Service
Excellent service from Thabang in Customer Care and Keo in retentions. Both gentlemen were warm knowledgable and willing to assist even out of their respective areas. Momentum Insure are lucky to have them as part of their team .
72 replies
36 months ago
FNB HORRIFIC SERVICE FROM ***** DEPT
I was a victim of ***** on my FNB cheque/debit card in Feb 23 TWICE . Despite me reporting it and the ***** dept confirming that it was indeed ***** that occurred the explanation provided of how it occurred was completely illogical as he simply had no answer to the 2 questions I posed. He promised to call me within the week. 3 months later I am still waiting. I have lodged another complaint through care@fnb.co.za last week. Despite me receiving 2 e/mails with ref no's informing me that a complaint resolution consultant will make contact with me this has not happened . " It is apparent that FNB do not understand the meaning of their slogan " how can we help you." To date I do not have a replacement debit/cheque card as a result of the ***** committed twice in Feb 23. Disgraceful service from FNB . If FNB are unable to keep my money safely how can they keep everybody else's money safely. ABSOLUTELY DISGRACEFUL
53 replies
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