BP
Brandon P
Active since Jan 2025
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Abhorrent service received from LG service centre - Fridge purchased from HIRSH
To whom it may concern, I am writing to formally escalate an ongoing issue with IRS Durban, the official LG service centre in Durban, and to formally document our experience for prospective customers considering the purchase of an LG refrigerator through Hirsch’s. Our fridge freezer was initially diagnosed as requiring a compressor replacement, as it was reportedly not functioning. This replacement was carried out, after which we were informed that the PC board was also faulty and required replacement. Despite these interventions, the appliance remained defective. The fridge section began freezing completely, effectively turning it into a freezer, while the ice machine has remained non functional throughout. We have been charged for multiple part replacements, several of which appear not to have been faulty. In addition to the financial cost, we have been without proper refrigeration during the hottest part of the year and suffered significant food loss due to freezing. The inconvenience and impact of this cannot be overstated. Of particular concern is that the service centre is now removing usable spare parts from our appliance while charging us for new replacements, yet the fridge remains broken. After nearly a month, the appliance is still not functional, and the burden of identifying and explaining the fault has effectively fallen on us as the customers. This level of service is deeply disappointing and unacceptable for a major household appliance. I have made repeated attempts to resolve this directly with IRS, however progress has been unreasonably slow and communication has been extremely difficult. At this stage, it feels as though we are being unfairly exploited rather than assisted. Should this matter not be resolved urgently and satisfactorily, my next step will be to submit a formal complaint to the KwaZulu Natal Consumer Protection Department. This will include a full timeline of events, all costs incurred for unnecessary repairs, and the value of groceries lost as a direct result of the ongoing malfunction and failed repairs. We purchased this appliance brand new at a cost of nearly R30 000. The quality of service and repair support we have received is entirely inconsistent with both the price point of the product and reasonable consumer expectations. I trust this matter will now receive the appropriate attention and look forward to your prompt response. Kind regards, Brandon
0 replies
2 months ago
Formal Complaint Regarding Ongoing Fridge/Freezer Repairs – IRS Durban
To whom it may concern, I am writing to formally escalate an ongoing issue with IRS Durban after exhausting all reasonable avenues to resolve this matter directly. Our fridge freezer was initially diagnosed as requiring a compressor replacement, as it was reportedly not functioning. This replacement was carried out, after which we were informed that the PC board was also faulty and required replacement. Despite these interventions, the appliance remained defective. The fridge section began freezing completely, effectively turning it into a freezer, while the ice machine has remained non functional throughout. We have been charged for multiple part replacements, several of which appear not to have been faulty. In addition to the financial cost, we have been without proper refrigeration during the hottest part of the year and suffered significant food loss due to freezing. The inconvenience and impact of this cannot be overstated. Of particular concern is that the service centre is now removing usable spare parts from our appliance while charging us for new replacements, yet the fridge remains broken. After nearly a month, the appliance is still not functional, and the burden of identifying and explaining the fault has effectively fallen on us as the customers. This level of service is deeply disappointing and unacceptable for a major household appliance. I have made repeated attempts to resolve this directly with IRS, however progress has been unreasonably slow and communication has been extremely difficult. At this stage, it feels as though we are being unfairly exploited rather than assisted. Should this matter not be resolved urgently and satisfactorily, my next step will be to submit a formal complaint to the KwaZulu Natal Consumer Protection Department. This will include a full timeline of events, all costs incurred for unnecessary repairs, and the value of groceries lost as a direct result of the ongoing malfunction and failed repairs. We purchased this appliance brand new at a cost of nearly R30 000. The quality of service and repair support we have received is entirely inconsistent with both the price point of the product and reasonable consumer expectations. I trust this matter will now receive the appropriate attention and look forward to your prompt response. regards, Brandon
53 replies
2 months ago
Formal Complaint Regarding Ongoing Fridge/Freezer Repairs – IRS Durban
To whom it may concern, I am writing to formally escalate an ongoing issue with IRS Durban after exhausting all reasonable avenues to resolve this matter directly. Our fridge freezer was initially diagnosed as requiring a compressor replacement, as it was reportedly not functioning. This replacement was carried out, after which we were informed that the PC board was also faulty and required replacement. Despite these interventions, the appliance remained defective. The fridge section began freezing completely, effectively turning it into a freezer, while the ice machine has remained non functional throughout. We have been charged for multiple part replacements, several of which appear not to have been faulty. In addition to the financial cost, we have been without proper refrigeration during the hottest part of the year and suffered significant food loss due to freezing. The inconvenience and impact of this cannot be overstated. Of particular concern is that the service centre is now removing usable spare parts from our appliance while charging us for new replacements, yet the fridge remains broken. After nearly a month, the appliance is still not functional, and the burden of identifying and explaining the fault has effectively fallen on us as the customers. This level of service is deeply disappointing and unacceptable for a major household appliance. I have made repeated attempts to resolve this directly with IRS, however progress has been unreasonably slow and communication has been extremely difficult. At this stage, it feels as though we are being unfairly exploited rather than assisted. Should this matter not be resolved urgently and satisfactorily, my next step will be to submit a formal complaint to the KwaZulu Natal Consumer Protection Department. This will include a full timeline of events, all costs incurred for unnecessary repairs, and the value of groceries lost as a direct result of the ongoing malfunction and failed repairs. We purchased this appliance brand new at a cost of nearly R30 000. The quality of service and repair support we have received is entirely inconsistent with both the price point of the product and reasonable consumer expectations. I trust this matter will now receive the appropriate attention and look forward to your prompt response.
0 replies
5 months ago
Internet solutions Durban, Umhlanga constantly harassing people
Being inundated with spam calls from this company Internet Solutions in Umhlanga, Durban , which I have never and will never have dealings with. I wish to revoke them access to my account or will take up with relevant authorities in violation of POPIA . Someone should look into how they are getting our numbers I think it may be under the books. Upper management should be ashamed to work for this company.
0 replies
15 months ago
A horrible experience
A horrible experience. I would never recommend anyone purchase a park and ride to FNB stadium. Firstly, the bus is extreme hot and old. They fill up that poor bus to the brim, and make the ppl inside boil in the interim. When you get to the stadium, the bus parks about 1.5kms away from the stadium and you have to walk. Sometimes there are no guards to protect the ppl. After the concert, total chaos. There was not one park and ride staff to assist us finding the location of the bus. Being bumped up and down from place to place, we could not even be told where the bus would be loading up to leave. Telephonic staff only sent the location of the bus 15 minutes before the departure time and it was too late by then. I would expect a refund for atleast half of my ticket, but I can see this is a very ****my organisation that only care about money and profit. Never again and will advise everyone to not support them. Much rather hire a van or take an Uber.
0 replies
15 months ago
A painful and terrifying experience/hate crime
Highly disappointed by the unprofessional nature of this doctor. The first visit went really well so I returned to have more work done. During the second visit, while receiving feedback from me regarding the previous filling, he got very upset and told me to leave his surgery. - telling me I shouldn’t tell him how to do his job and he has studied many years to do this and I was NOT to critique his work (All I told him was that the shape of the filling wasn’t comfortable) I would not recommend this doctor as he has a rather large ego and cannot take feedback, he takes it as a personal attack on himself when infact I was just trying to help him make me more comfortable. He does not seem to want to take into consideration how the patient feels and has a superiority complex of note. Over time, the tooth that he filled actually caused massive damage to my gums as he did not fill it properly. I’m posting this due to the amount of **** reviews on his Google. I hope potential customers will find this and choose a better dentist, as there are a lot of them in Westville. Please don’t support this man. He’s ****phobic as well this is why he treated me so poorly.
0 replies
Review Distribution
5 Star
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4 Star
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3 Star
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2 Star
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1 Star
6 (100%)