*********/Shocking Service IRS Tronics Kzn & LG Electronics SA

My 3 year old LG washing machine needed repair. LG recommended IRS Tronics as the official agent in KZN and shared my contact details with them. After a week still no contact from IRS Tronics, so I reached out to them. After apologising for "missing" the LG request to contact me, they promptly shared that I would have to pay a callout fee of R 550 before a tech could assess and quote. Post the tech inspection a quote was issued for R4700 a day later. IRS Tronics have now informed me that they require upfront payment BEFORE they repair my washing machine. This upfront payment is to purchase the parts. Seems to like IRS Tronics operates like a Tuck Shop rather than a business, apparently with no cashflow. If I wanted a labour quote I would have contracted just a tech only and sourced the parts myself. Quite ********* business practice in my view holding us to ransom as the only LG approved repairer in KZN .....and shame on you LG Electronics SA for allowing YOUR approved repairer to operate in such an ********* way.