IS
Isantya Search Partners
Unclaimed Business
IS
Isantya Search Partners
Unclaimed Business
0 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
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Ranking
#10
in Business & Legal Services
NPS Score
0
Recommended: Unlikely
Recent reviews (0)
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Used this business recently? Share your experience to help others decide.
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sharon M
1 reviews | Active since Jan 2020
15 Mar 2022, 14:32
Caution - No payment before part of work is delivered
In August 2021 I made contact with Rob Ridout and we talked about the packages he offered. I settled on the international branding package going for 23000 which we agreed to be split into three payments. I paid the first instalment of 7600. Fast forward four months down the line, I had still not received any work on my CV or part of what was to be delivered. Mid Dec they sent me a CV which was merely copy and paste from the CV drafts I handed in myself and now we are here in March 2022 and there has been no further movement. I am thoroughly disappointed, none of the numbers from the website have been working so far and they do not even respond to emails anymore. This opened my eyes to what scamming is... I feel scammed because I paid and none of the services have been provided. The whole experience has been dreadful and an utter waste of money and time.
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sharon M
1 reviews | Active since Jan 2020
15 Mar 2022, 14:32
Caution - No payment before part of work is delivered
In August 2021 I made contact with Rob Ridout and we talked about the packages he offered. I settled on the international branding package going for 23000 which we agreed to be split into three payments. I paid the first instalment of 7600. Fast forward four months down the line, I had still not received any work on my CV or part of what was to be delivered. Mid Dec they sent me a CV which was merely copy and paste from the CV drafts I handed in myself and now we are here in March 2022 and there has been no further movement. I am thoroughly disappointed, none of the numbers from the website have been working so far and they do not even respond to emails anymore. This opened my eyes to what scamming is... I feel scammed because I paid and none of the services have been provided. The whole experience has been dreadful and an utter waste of money and time.
0
Replies (0)AV
Andre V
1 reviews | Active since Jan 2020
19 Aug 2019, 07:53
Apalling customer service, failure to deliver.
After not delivering the photograpsh, CV and Linked in Profile which was paid for for almost two months when I raised the issue with Rob Ridout I was dismissively told that he would defend any action I brought against him. He then delivered very low quality of work. He charged over two thousand rand for the service and delivered only one of the three things paid for, that thing was delivered only so that it couldn't be said he delivered nothing. As a point of reference, professional CV writers deliver a much higher quality product in about a week.
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Andre V
1 reviews | Active since Jan 2020
19 Aug 2019, 07:53
Apalling customer service, failure to deliver.
After not delivering the photograpsh, CV and Linked in Profile which was paid for for almost two months when I raised the issue with Rob Ridout I was dismissively told that he would defend any action I brought against him. He then delivered very low quality of work. He charged over two thousand rand for the service and delivered only one of the three things paid for, that thing was delivered only so that it couldn't be said he delivered nothing. As a point of reference, professional CV writers deliver a much higher quality product in about a week.
0
Replies (0)AV
Andre V
1 reviews | Active since Jan 2020
15 Aug 2019, 18:53
Too much strife
A friend referred Rob Ridout to me. Rob's company, Isantya Search Partners, offers various services. In specifically two services, one to rewrite my CV, and the other to create a professional LinkedIn profile, were of interest to me. The primary value proposition, both told to me by Rob and described in one of the documents sent to me by Isantya, is that Isantya has s****s and experience. Rob has written a book, as he eagerly and repeatedly told me, named CVforLife. Rob advertises CVforLife on his website as both a bestseller and a free download. On Mon the 24th of June 2019, I was sent an "Engagement Pack," which is a set of documents by a writer working for Rob. The documents make clear the requirements which Isantya have of their customer. Contained in these documents are requests for various materials and pieces of information to be used to create a new CV and profile. Rob scheduled a meeting with me at his premises, conditional on having received full payment. I found that I had to coordinate the Isantya staff members who were to deliver the purchased services. Having dealt with professional writers previously, I expected the supplier to manage the process, though this seems not to be the case with this supplier. I obliged and delivered all of the required information, answered all of the questions, and began to coordinate efforts. Some issues arose when I sent the information needed, the writer didn't respond at all, so I was unsure whether the information had reached her. When I called to follow up, I was told that the e-mail systems were temperamental. After submitting all of the information needed within the periods specified by Isantya, the writer called and arranged an appointment with Rob. I went to meet Rob at the arranged time and was surprised to see that the Group operated out of the front room of the Ridout household. The house was in a state of disrepair, and there was a makeshift photography studio in one of the front rooms. It turns out I had given Rob far too much information. Since he was disinclined to come to understand what was and was not of value in a CV, he asked me to send only that information I felt was relevant. Again I felt that this was the very thing I paid Rob for, but I agreed. Rob committed to delivering the first draft of the Linkedin profile on the Tuesday of the following week. In the interim, the staff member who had sent me the engagement pack, a writer, appears to have left the organisation, mid-contract and without a thorough handover. Isantya is prepared for this eventuality; the writer was given a generic e-mail account (writer@). I did find myself wondering if "Writer@" was perhaps a freelance writer and not someone s****ed and experienced as the primary value proposition suggests. An idea further alluded to by an E-mail subject line which was inconsistent with the Office365 mail platform in use elsewhere in Isantya. I wondered whether "Writer@" meant disparate when she had said "temperamental." "Writer@" had also scheduled the appointment for the Photographer, Rob's wife Carike, to have the Profile Photographs taken. Carike was friendly, and we quickly completed the photoshoot in the makeshift studio using a pressed tin barstool as a prop. The Tuesday to which Rob had committed came, and when nothing had happened by four in the afternoon of that day I followed up by sending Rob an e-mail A week later, I hadn't heard the outcome of Rob's checking with his team and followed up again. Rob asked me if I hadn't received my CV from Carike. I felt he was throwing his wife under the proverbial bus. It's impossible that he didn't know he didn't reply to my follow up. A week later, I followed up again. Rob dismissed my question by replying something to the effect of "I can't help now, I'm moving house." A week later I sent Rob an e-mail asking for a refund. I have yet to see any direct response from Rob. He did, however, feel the need to contact the friend who referred me to him and make all sorts of slanderous, unfounded, accusations. I find this unprofessional if not creepy and stalkerish. Not behavior worthy of a CEO.
Helpful (0)
|Replies (0)AV
Andre V
1 reviews | Active since Jan 2020
15 Aug 2019, 18:53
Too much strife
A friend referred Rob Ridout to me. Rob's company, Isantya Search Partners, offers various services. In specifically two services, one to rewrite my CV, and the other to create a professional LinkedIn profile, were of interest to me. The primary value proposition, both told to me by Rob and described in one of the documents sent to me by Isantya, is that Isantya has s****s and experience. Rob has written a book, as he eagerly and repeatedly told me, named CVforLife. Rob advertises CVforLife on his website as both a bestseller and a free download. On Mon the 24th of June 2019, I was sent an "Engagement Pack," which is a set of documents by a writer working for Rob. The documents make clear the requirements which Isantya have of their customer. Contained in these documents are requests for various materials and pieces of information to be used to create a new CV and profile. Rob scheduled a meeting with me at his premises, conditional on having received full payment. I found that I had to coordinate the Isantya staff members who were to deliver the purchased services. Having dealt with professional writers previously, I expected the supplier to manage the process, though this seems not to be the case with this supplier. I obliged and delivered all of the required information, answered all of the questions, and began to coordinate efforts. Some issues arose when I sent the information needed, the writer didn't respond at all, so I was unsure whether the information had reached her. When I called to follow up, I was told that the e-mail systems were temperamental. After submitting all of the information needed within the periods specified by Isantya, the writer called and arranged an appointment with Rob. I went to meet Rob at the arranged time and was surprised to see that the Group operated out of the front room of the Ridout household. The house was in a state of disrepair, and there was a makeshift photography studio in one of the front rooms. It turns out I had given Rob far too much information. Since he was disinclined to come to understand what was and was not of value in a CV, he asked me to send only that information I felt was relevant. Again I felt that this was the very thing I paid Rob for, but I agreed. Rob committed to delivering the first draft of the Linkedin profile on the Tuesday of the following week. In the interim, the staff member who had sent me the engagement pack, a writer, appears to have left the organisation, mid-contract and without a thorough handover. Isantya is prepared for this eventuality; the writer was given a generic e-mail account (writer@). I did find myself wondering if "Writer@" was perhaps a freelance writer and not someone s****ed and experienced as the primary value proposition suggests. An idea further alluded to by an E-mail subject line which was inconsistent with the Office365 mail platform in use elsewhere in Isantya. I wondered whether "Writer@" meant disparate when she had said "temperamental." "Writer@" had also scheduled the appointment for the Photographer, Rob's wife Carike, to have the Profile Photographs taken. Carike was friendly, and we quickly completed the photoshoot in the makeshift studio using a pressed tin barstool as a prop. The Tuesday to which Rob had committed came, and when nothing had happened by four in the afternoon of that day I followed up by sending Rob an e-mail A week later, I hadn't heard the outcome of Rob's checking with his team and followed up again. Rob asked me if I hadn't received my CV from Carike. I felt he was throwing his wife under the proverbial bus. It's impossible that he didn't know he didn't reply to my follow up. A week later, I followed up again. Rob dismissed my question by replying something to the effect of "I can't help now, I'm moving house." A week later I sent Rob an e-mail asking for a refund. I have yet to see any direct response from Rob. He did, however, feel the need to contact the friend who referred me to him and make all sorts of slanderous, unfounded, accusations. I find this unprofessional if not creepy and stalkerish. Not behavior worthy of a CEO.
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