Atrocious albeit friendly service

My wife's vehicle was booked for service at Island Auto Brackenfell (by Momentum Insurance).

Background - we struck a *** lightly with the right side of the car and so had to have the right front fender and headlight replaced.

It took about a month to have the replacement done. Which is acceptable seeing that the vehicle is old and parts hard to come by.

When we eventually got the vehicle back, I returned it to Island Auto as the driver's door would not lock anymore. It worked before I took it in.

So I took the vehicle back and decided to wait and watch them repair.

Lo and behold - right in front of my eyes, the repairman takes a *****driver and starts working on the door with bare metal and scratches the door right in front of my eyes! I called the shop manager - who was very friendly - and reported it to him, upon which he rep**** that they had the correct plastic tools right there to use, and he showed them to me. I told them to repair the scratch which they painted over right then and there. And they sorted the lock.

However a while later at home upon opening the boot of the hatchback I noticed that the left hand shock for the hatch was torn out of the body. This was also in working condition when I took in the vehicle, so the only thing I can deduce is that if they are so negligent to scratch the car right in front of my eyes then they probably also tore out the rear shock.

My warning is to anybody taking their vehicle to Island Auto Brackenfell is to do a complete check on your whole car because somehow areas not even remotely connected to the repair area may be affected.

Atrocious albeit friendly service.