Istore South Africa
1.5|2,361 reviews
TS
Tremaine S
1 reviews | Active since Member
06 May 2026, 12:52
Complaint Regarding Poor Customer Service Experience
Good day,I made a call to iStore customer care on 6 May 2026 at 14:47 and I was extremely disappointed by the manner in which I was treated by the consultant who assisted me. The lady refused to provide her name and was rude, dismissive, and arrogant throughout the call.
What made the experience even more shocking is that I had visited the iStore Woodlands on 5 May 2026, where both the technician, Ole, and the sales representative provided exceptional service. They were professional, patient, and incredibly helpful, which made the contrast in customer service even more disappointing.
I am truly shocked that a customer care representative would conduct herself in such an unprofessional manner, especially when your in-store staff reflected such a high standard of service.
I would appreciate it if this matter could please be investigated, as no customer should be treated in this way.
Kind regards, Tremaine Sewraj
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Tremaine S's updateReviewer Update
07 May 2026, 08:41Further to above the istore customer service department sent me an em ail just staying they dont agree and not a single call from the istore customer service department
, Hi Tremaine
We received a dispute from the business regarding your review (URL in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support in this matter.
Regards
, Hi Tremaine
We received a dispute from the business regarding your review (URL in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support in this matter.
Regards
TS
Tremaine S's update07 May 2026, 08:41
Reviewer Update
Further to above the istore customer service department sent me an em ail just staying they dont agree and not a single call from the istore customer service department
, Hi Tremaine
We received a dispute from the business regarding your review (URL in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support in this matter.
Regards
, Hi Tremaine
We received a dispute from the business regarding your review (URL in the subject line). The business indicates that they believe your review may contain inaccurate information.
As South Africa's leading trusted online review platform, Hellopeter is committed to maintaining the integrity of our platform.
To ensure the accuracy of our reviews, we kindly request that you confirm the content of your review is 100% accurate and provide any supporting documentation (e.g., invoice, proof of payment, contract) to this email address.
If we receive confirmation and valid supporting documentation within the next 48 business/office hours, your review will remain on our site.
If we do not receive this information, we will unfortunately have to remove your review.
Thank you for your cooperation and understanding. We value your support in this matter.
Regards