iStore Cavendish Click n Collect a Waste of Time and Effort

I placed an order on Tuesday at 10:48 for a Click n Collect order worth over R28,000. I chose Click n Collect because I needed the equipment urgently. I followed up with the call centre later in the day on Tuesday and they said it can take 2 - 24 hours for a collection notice to be sent. This is not what their website said and I was expecting to be able to collect it in 1 hour as I live close to a number of stores in Cape Town! (https://www.istore.co.za/delivery-times)

I was patient and allowed this to play out until the next day. When I had heard nothing I followed up on Wednesday and was told by a representative at the Cavendish branch that the items had been sold and they had sourced the device from another store with expected delivery that afternoon (the latest Thursday morning) but she would phone me back in 1 hour. Again, I had to remain calm because at this point I could have already received my order if I'd not chosen Click n Collect and had it delivered.

I received no follow up call that day (or since!). I then chased again yesterday (Thursday) and received an email from the manager (Ashley) to say the device was still en route to the store and that they expected to only receive it today and that she would notify me as soon as it had arrived and was ready for collection. I rep**** to the email saying that this was unacceptable, and asked if the Constantia Village branch had stock (as I would have gone to get it there since I needed the device urgently) and that I wanted an area manager to call me before the end of the day. No response to my email and no call from an area manager.

Today I followed up via the call center and was told that the items did arrive today and that Ashley is "prioritising" it and will call to try and arrange to have it delivered to me as I have said that I am no longer interested in collecting it myself.

This service is completely unacceptable. The fact that Ashley felt it not only appropriate to ignore my email yesterday afternoon but to have sent an email herself in the first place rather than phone me to discuss the problem tells me all I need to know about the manager of the Cavendish branch and I won't be using that store ever again.

I have still received no call - just a notice that my order is now ready for collection. They can forget it. I am done and the order will be cancelled.