Istore online provided second hand products

Ordered items online, for delivery - order # 103457333 The R400 screen protector was delivered without wipes and accessories and the screen protector looks to be used before with visible signs that the screen protector was app**** or attempted to be app**** to a device before now im R400.00 out of pocket for something i had to throw in the trash. tried to log a return - but their site greets you with a "under maintenance" page