SHOCKING SERVICE

My friend bought a Saeco Incanto De Luxe Coffee Machine from these people a couple of years ago, had it serviced on a regular basis, and then it started giving problems, they took it into durban to be repaired and dealt with a gentleman that just kept charging and charging for repairs to this machine, and they just kept paying, it kept going back and forth and was never repaired properly, late 2013 the machine was once again in Durban and they never heard from them again. I work for this lady and this situation came across my desk and I contacted the company and they requested all the paperwork on this machine which I sent to them. No one contacted my friend and the machine just stayed in Durban, no apology, no credit offered, no proper repairs ever done! and now they are \thinking\" about it, will let us know on Monday. The fact is, repairs were paid for!! machine was never repaired!! no explanation!! no nothing, now it looks like it going to be a case of passing the buck!! service shocking!!! an expensive machine, more expensive to fix and nothing done!! a lot of repairs paid for in cash, others EFT's not hundreds, thousands!!! between R750 - R3200 just for repairs!! ???? "