Poor Service

I would like comment about the service we are receiving especially from the Home Affairs Dept within the clinic the lady in she so unprofessional, I went there to collect my sons birth certificate and she was even there and when ask around they only she went out, how's that possible she just came in and went out without notifying anyone where shes going, this is a disgusting service she do as she please, her job is to serve but no she's got plenty of time to do her nonsense during working hours, this is pathetic service, disgusting.