iTickets ripping people off

Absolutely appalled with them. I bought 'Early bird special' tickets x 4 in 2024 for the CTC Country Music Festival in CPT 2025. They obviously couldn't get the artists they promised so then postponed the show to middle of the week (Wed) from a saturday which I am sure most couldn't make.. We had bought flights and paid for accommodation in advance based on their first concert dates.. lost big time on the flights as we couldn't get a refund and Airlink made sure they *****ed us over when we tried to retain something from those flights. The show was then moved again and I couldn't stand it anymore, I couldn't give the tickets away so asked them for a refund. They said up to 21 days for my refund. It is now 3 months and every time you follow up you're given their robot mailer they send out, not even addressed to my name.. just thanking me for my continued patience and assuring me it is taking a long time to process the refunds. I am appalled at the shoddy treatment, I want my refund and will NEVER use Itickets again or buy an early bird anything.