Sale of items out of stock

North Riding Branch 18 Dec 2023

I purchased a few items including two basins from the North Riding Branch on the said date. After finalising the quotation I was then told that they were unable to do a sale via pos device as the manager had decided to cash up, despite there being a sale in process. It was confirmed that all items were in stock. I was told to make an EFT payment, which I did later that evening.

The next morning I was called and told that they did not have the basins in stock, and they were sold the next morning. I went onto the online site and the basins show as available and not out of stock.

The entire sales process on store and online as well is flawed and down not work well.