Beware of False Promises from iTouch – Poor Customer Service

I purchased the iTouch device from the Al Ansaar Souk in January. The salesperson assured me that if it didn’t work, I could return it within 14 days for a full refund. I specifically mentioned that I was buying it for my father, who suffers from spinal stenosis, and was reassured that I could return it if I was unhappy.

Within seven days, I contacted the salesperson, explaining that the machine was worsening my father’s condition. He then suggested a new treatment plan and reassured me again that if it didn’t work, I would get a refund. I even have screenshots of these conversations. Unfortunately, the device continued to make my father’s condition worse.

When I reached out to the head office, they refused to refund me and instead offered alternative options. I selected the option to receive additional pads so I could sell the machine privately, but after that, they completely ignored my emails.

This experience has been extremely disappointing. iTouch does not stand by their guarantees, and their customer service is unresponsive. I strongly advise against purchasing their products, as they do not honor their commitments or assist their customers when issues arise.