JJ
Jowairiya J
Active since Nov 2017
14
Reviews
0
Industries
Reviews
14 reviews3 months ago
BONITAS IS THE WORSE MEDICAL AID- They have not changed my option and I do not have medical cover
I am writing to formally lodge a complaint regarding the incorrect cancellation of my medical aid membership, despite a valid request for an option change submitted through my broker. Please note the following timeline: I submitted an option/plan change through my broker, effective 1 January- The form was submitted on the 20th of November 2025. Despite this, Bonitas cancelled my medical aid in December without proper notice or confirmation. Debit orders were still successfully deducted from my account. Only after I complained was I reimbursed on 30 December. Since then, I have no active medical cover due to this administrative failure. I have called Bonitas numerous times and repeatedly contacted my broker, yet no one has been able to assist or resolve this matter. I am extremely distressed, as I am currently uninsured due to no fault of my own. This situation is unacceptable. I comp**** with all requirements, payments were made, and an option change was correctly requested. The cancellation and change of my membership appears to be an administrative error, which has caused me serious prejudice and inconvenience. I hereby formally request the following: Immediate reinstatement of my Bonitas membership Backdated cover to ensure I am not prejudiced due to Bonitas’ error Written confirmation of my active medical aid status Confirmation that my option change effective 1 January has been correctly processed Should this issue not be resolved immediately, I will have no alternative but to escalate this matter to social media. Reference number when I contacted the call centre : 5411265607 301225Q9NSXO 020126q9rb50 My broker advised me that someone from bonitas advised that I did not pay my premiums which is bull****, I have sent her my bank statement of successful payments! Boncap and bonitas are the worse medical aid ever and I don't recommend this to anyone. I am in need of medical attention as I fell and hurt my foot, however I am suffering at home with no medical attention due to bonitas not changing my plan and terminating my membership for no valid reason!
56 replies
4 months ago
Pathetic customer service at Hyundai Durban
This was my first time taking my vehicle to the CBD branch for a service, and honestly, it was a complete waste of time. I waited over 30 minutes just to hand my vehicle over to the service department, as I was told that this was part of the process—despite arriving before 7:00 AM. I had to wait in the sun to drive my vehicle into the service centre which is usually done by the workers at the other service centre's but i had to basically follow the long queue in my car for over 30 minutes.i had to make this an issue because the car at the front left their vehicle unattended I had to still wait for 30 minutes behind that car! I was specifically advised to arrive before 7:00 AM if I planned to use the shuttle service. However, I ended up waiting an additional 1.5 hours for the shuttle, which was extremely inconvenient and frustrating. Throughout the experience, I had to repeatedly raise concerns just to receive assistance. This lack of efficiency and customer service is unacceptable. As a result of this experience, this will be the first and last time I take my vehicle to this branch for servicing. They did not even stamp my service book which basically means that I need to make a trip just for them to stamp my book!
0 replies
8 months ago
Shocking Service from Hyundai service department Umhlanga – Completely Ignored as a Loyal Customer
I am extremely disappointed and frustrated with the service I’ve received from Hyundai Umhlanga. As a loyal Hyundai customer who has purchased three vehicles from them, I expected a certain level of professionalism, care, and customer service — but what I’ve experienced over the past month has been absolutely pathetic. I have taken my vehicle back FOUR times in the space of a month for the same recurring issue. The car is still under warranty, yet the technicians cannot diagnose or fix the problem. My vehicle gets kept for over a week each time, and every time I get it back, the issue remains unresolved. What makes it worse is the complete lack of communication. I’ve called multiple times to speak to the service advisor or a manager — only to be told they are "busy with a customer" and that I’d be called back. I left my details repeatedly, but no one ever returned my calls. I also sent an email regarding my issue and, to date, I have received no response whatsoever. I requested a diagnostic report — a very basic request — and this too has not been provided. To make matters even worse, I escalated the matter to Hyundai South Africa, hoping for intervention, but I’ve received no feedback from them either. The service is unacceptable, and the lack of accountability is disgraceful. How can a dealership take a customer’s vehicle for weeks at a time, repeatedly fail to fix a fault, not communicate, and completely ignore follow-ups and formal complaints? Hyundai Umhlanga has completely failed me as a customer. I expected more, especially after my continued support over the years. I would strongly caution others considering using this service centre — their after-sales service is beyond pathetic. I now demand proper escalation, a resolution to my vehicle’s issue, and clear communication.
0 replies
14 months ago
Beware of False Promises from iTouch – Poor Customer Service
I purchased the iTouch device from the Al Ansaar Souk in January. The salesperson assured me that if it didn’t work, I could return it within 14 days for a full refund. I specifically mentioned that I was buying it for my father, who suffers from spinal stenosis, and was reassured that I could return it if I was unhappy. Within seven days, I contacted the salesperson, explaining that the machine was worsening my father’s condition. He then suggested a new treatment plan and reassured me again that if it didn’t work, I would get a refund. I even have screenshots of these conversations. Unfortunately, the device continued to make my father’s condition worse. When I reached out to the head office, they refused to refund me and instead offered alternative options. I selected the option to receive additional pads so I could sell the machine privately, but after that, they completely ignored my emails. This experience has been extremely disappointing. iTouch does not stand by their guarantees, and their customer service is unresponsive. I strongly advise against purchasing their products, as they do not honor their commitments or assist their customers when issues arise.
0 replies
31 months ago
Defy hobb purchased from game gateway - plates are peeling off
Good day, I purchased a defy hobb and oven for R5500 from game gateway within 5 days I noticed the plates were bubbling and peeling off. I contacted game gateway and they said they cannot assist me with a credit or refund as a technician from defy needs to assess the stove. I had 3 techs coming through stating that I need to maintain my plates by putting polish on them. How can you maintain a plate within 5 days of usage. This is absolutely unacceptable. Game refuses to credit me. My plates are looking extremely bad and they do not want to assist me. According to game defy needs to refund me but i purchased this from game not defy!. How can no one assist me with this? I went to game multiple time for assistance and recieved no assistance.
131 replies
42 months ago
Epol dog canned food was rotten even before I could open it
I recently purchased a can from shoprite and at night when I opened the can it was rotten, the cans expiry date is 2023 but the stench was so bad I had to discard it. I have always been purchasing both the wet and dry food for my fur baby and after this experience I will definitely be changing the brand. I even emailed epol but they advised that epol produces only dry food. I also do have pictures as I feel that the brand is not as good as it used to be
0 replies
46 months ago
Engen garage -contaminated fuel
I always fill fuel at Engen In Verulam (Brindhaven) on Sunday I filled r200 worth of fuel and as soon as I left the garage my vehicle switched off and I could not start my vehicle. I contacted Hyundai and managed to get my vehicle towed the very next day. I received a call from the assistant of the service department his name is Leeshan and he advised me that my fuel was contaminated I also have a report. I did go to respective Engen branch and spoke to the manager and he refused stating that it cannot be contamination. I was very upset with the manager and we walked out. Today this morning I contacted the customer service department of Engen and the agent advised me to email proof I have done that,however the agent advised that he does not know the turn around time and he did not give me a guarantee of my vehicle being repaired. I am extremely frustrated as I did not recieve any assistance from the branch.This is unacceptable especially having to be a regular customer of Engen. Engen should fit the bill as this is ridiculous! I have a sample of the fuel which I recieved from Hyundai Umhlanga and I currently do not have a vehicle which is causing me alot of emotional stress and inconvenience. Engen can also have a look at the camera footage for proof and I also have receipts.
402 replies
52 months ago
Pampers diapers is the best
I've been using pampers diapers for 4 months for my baby and it's honestly the best. No leakage or diaper rash!
0 replies
52 months ago
PizzaHut Gateway not abiding by covid regulations!
I went to pizza hut at gateway after work and when I went to fetch my order I noticed the guy preparing the pizzas were not wearing a face mask he had his mask on his chin and it looked as if he was perspiring. I waited 20 minutes for my pizza to be made. I also notified the manager and she happily asked the guy to remake another pizza for me. The only inconvenience was that I had to wait almost an hour for the pizzas to be made and with covid its not safe eating at pizza hut especially with the staffs not wearing their masks properly risking the spread of covid.
0 replies
53 months ago
TOMMEE TIPPEE BOTTLES ARE REALLY DISAPPOINTING!!!
I purchased 2 tommee tippee bottles 1 from clicks and the other from babys r us. My baby has been using the bottles for 3 months and the number and branding has already faded on both of the bottles which is absolutely ridiculous. I am extremely disappointed with the bottles and it's such an inconvenience as we need to purchase new bottles. I do not recommend tommee tippee to mothers.
0 replies
Review Distribution
5 Star
1 (7.142857142857143%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
13 (92.85714285714286%)