PH
Pizza Hut SA
Claimed Business
PH
Pizza Hut SA
Claimed Business
59 Reviews (last 12 months)
Does not respond to reviews
AI Review Summary
Based on recent customer reviews, Pizza Hut SA struggles significantly across all major service dimensions. Customers consistently report poor food quality, hostile staff interactions, problematic order handling, and unresolved complaints. While a handful of positive experiences highlight individual branches and managers who deliver well, the overwhelming pattern is one of deep dissatisfaction, with recurring complaints about burnt or tasteless pizza, missing items, rude staff, and a customer care system that fails to respond.
Top Strengths:
- •Food Quality & Consistency: A small number of customers praise specific branches like Benoni Farramere and Amanzimtoti for fresh, saucy, flavourful pizza with generous toppings, showing the brand can deliver when standards are upheld.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#6
in Fast Food
NPS Score
-65
Recommended: Unlikely
Review Distribution
1.6|59 Reviews
May '25 - Apr '26
5(12.7%)
4(1.8%)
3(0%)
2(3.6%)
1(81.8%)
5(12.7%)
4(1.8%)
3(0%)
2(3.6%)
1(81.8%)
Recent reviews (59)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RM
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Samantha
1 reviews | Active since Jan 2020
12 Feb 2026, 13:01
Horrible!
Ordered at mall@reds pizza hut… was very disappointed! Staff were not rude to us but they were rude to the customers next to us in queue. We only had dough, no sauce and some toppings. Never supporting again, id rather go to romans pizza where i wont be eating dough…
Helpful (0)
|Replies (0)S
Samantha
1 reviews | Active since Jan 2020
12 Feb 2026, 13:01
Horrible!
Ordered at mall@reds pizza hut… was very disappointed! Staff were not rude to us but they were rude to the customers next to us in queue. We only had dough, no sauce and some toppings. Never supporting again, id rather go to romans pizza where i wont be eating dough…
0
Replies (0)XT
Xander T
1 reviews | Active since Jan 2020
7 Feb 2026, 16:03
Horrible optimisation and unavailability
The website is constantly lagging out and struggling to process orders and the phone line of Pizza Hut centurion Lifestyle is unavailable. Poor quality and frustrating experience and pure laziness for not caring to fix anything!
Helpful (0)
|Replies (0)XT
Xander T
1 reviews | Active since Jan 2020
7 Feb 2026, 16:03
Horrible optimisation and unavailability
The website is constantly lagging out and struggling to process orders and the phone line of Pizza Hut centurion Lifestyle is unavailable. Poor quality and frustrating experience and pure laziness for not caring to fix anything!
0
Replies (0)SS
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Anonymous
1 reviews | Active since Jan 2020
11 Jan 2026, 09:24
Claire Musonda - Pizza hut area manager - Lynwood + Menlyn :- She is a star
Claire Musonda - area manager - Pizza hut Lynwood and Menlyn. She is a Gem, Pizza hut has a tresure in that woman and they must appreciate her. We both are in the same line of business (customer service) and she does well to retain clients and uphold the name of the business.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
11 Jan 2026, 09:24
Claire Musonda - Pizza hut area manager - Lynwood + Menlyn :- She is a star
Claire Musonda - area manager - Pizza hut Lynwood and Menlyn. She is a Gem, Pizza hut has a tresure in that woman and they must appreciate her. We both are in the same line of business (customer service) and she does well to retain clients and uphold the name of the business.
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Replies (0)A
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 17:47
Worst pizza : 2 types of pizza equally burnt,looks the same and taste the same, no toppings let alone the sweet chilli. I have been disappointed and deceived
Pizza hut Lynwood ridge Two different types of pizza : looks burnt the same way, looks the same and taste the same. Pizza hut in Lynwood ridge: when I left I overheard teller and kitchen staff saying out loud in their home language - another problem corn and sort out ... I bought sweet chilli chicken and BBQ chicken and Macon only to get home to the same burnt looking pizza that also taste the same only to be told it's because there is a difference between pan and traditional of which I didn't understand if traditional and pan taste and looks differently my question is doesn't the brand mean a different pizza and flavour not traditional or pan? Worst pizza , no flavour a d money down the drain, I regret to have presented such to my family for supper Pizza hut Lynwood ridge is not to be trusted on service flavour and toppings, meaning walk away - could have went to the competition which is close to my house, I hate that I drove longer for such a disappointment
Helpful (0)
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Anonymous
1 reviews | Active since Jan 2020
3 Jan 2026, 17:47
Worst pizza : 2 types of pizza equally burnt,looks the same and taste the same, no toppings let alone the sweet chilli. I have been disappointed and deceived
Pizza hut Lynwood ridge Two different types of pizza : looks burnt the same way, looks the same and taste the same. Pizza hut in Lynwood ridge: when I left I overheard teller and kitchen staff saying out loud in their home language - another problem corn and sort out ... I bought sweet chilli chicken and BBQ chicken and Macon only to get home to the same burnt looking pizza that also taste the same only to be told it's because there is a difference between pan and traditional of which I didn't understand if traditional and pan taste and looks differently my question is doesn't the brand mean a different pizza and flavour not traditional or pan? Worst pizza , no flavour a d money down the drain, I regret to have presented such to my family for supper Pizza hut Lynwood ridge is not to be trusted on service flavour and toppings, meaning walk away - could have went to the competition which is close to my house, I hate that I drove longer for such a disappointment
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Replies (0)