ZN
Ziga N
Active since Jun 2009
4
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0
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Reviews
4 reviews2 months ago
Yoco Capital Harassment
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model.
109 replies
2 months ago
Yoco Cash Advance Harassment from Retail Capital/TymeBank
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??
0 replies
10 months ago
Incorrect Dependant Join Date and Waiting Period
I am extremely disappointed with my experience as a new member of Medshield Medical Scheme. When I app**** for cover via the web application, I ensured that I included my son’s details. However, due to what appears to have been a system error, his information was not captured. I immediately raised the issue with my broker, who advised me to add him manually as a beneficiary. Instead of correcting the issue promptly and fairly, Medshield processed his application with a join date of 1 July, a full month after mine, and imposed a 3-month waiting period—despite the fact that this delay was caused by their own system or processing error. I followed their instructions, paid his contributions, and submitted a request to backdate his membership to 1 June (to align with mine) and to waive the waiting period. After an unreasonably long turnaround time, I received confirmation that his join date had been backdated—but to my disbelief, the 3-month waiting period was still app****. This makes absolutely no sense. As a mother, it is unfathomable to me that I would be covered by medical aid while my child is not, especially when the original error was not mine. This entire experience has left me feeling disillusioned and anxious about the kind of service and urgency I could expect in the event of a medical emergency. If such indifference and inefficiency is the standard, I am seriously considering cancelling my membership altogether. Medshield’s handling of this matter has been deeply disappointing, and I hope they reflect on the importance of compassion and accountability when it comes to people’s health and families.
159 replies
135 months ago
FNB Business does not care a bit for clients!
My account was frozen due to outstanding FICA documents. After being sent up and down to resubmit the same document time and time again, it was finally done. On Wednesday 11 March, FNB contacted me and told me I would be contacted again the next morning at the latest to verify information and have my account activated. It is 18 March, I still have not been helped, yet FNB claims to want to help?? I've called time and time again and all I ever get is escalation after another, is my problem being escalated to the heavens? I've lodged a formal complaint and all that came of it was another two phone calls on Monday 16 March to promise me that again, all my documents have been received and I'd be contacted the following morning (17 March) the lady even had a little attitude about it. It's past the morning of the 18th and FNB could not be bothered!
76 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (25%)
1 Star
3 (75%)