Retail Capital
Claimed Business
Retail Capital
Claimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#69
in Financial Services
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|7 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Retail Capital
Retail Capital has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Retail Capital across 55 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceZN
Ziga N
1 reviews | Active since Jan 2020
13 Feb 2026, 12:15
Yoco Cash Advance Harassment from Retail Capital/TymeBank
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??
Helpful (0)
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Ziga N
1 reviews | Active since Jan 2020
13 Feb 2026, 12:15
Yoco Cash Advance Harassment from Retail Capital/TymeBank
I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??
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Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
9 Nov 2025, 09:02
HARASSING FALSE CLAIMS
I took out a cash advance on 29 September, since the 16 October - 2 weeks into said contract - I have been receiving harassing and factually incorrect emails stating that there have been no transactions on my account. I have responded and lodged complaints directly and in spite of no less than 2 people advising me that it is a systems error on 5 November and acknowledging that there has been almost daily movement on this account, yet again I receive a factually incorrect email on 9 November stating there have been no transactions. Am I to be subject to this harassment EVERY week for the next 11 months?
Helpful (0)
|Replies (0)UC
Ursula C
1 reviews | Active since Jan 2020
9 Nov 2025, 09:02
HARASSING FALSE CLAIMS
I took out a cash advance on 29 September, since the 16 October - 2 weeks into said contract - I have been receiving harassing and factually incorrect emails stating that there have been no transactions on my account. I have responded and lodged complaints directly and in spite of no less than 2 people advising me that it is a systems error on 5 November and acknowledging that there has been almost daily movement on this account, yet again I receive a factually incorrect email on 9 November stating there have been no transactions. Am I to be subject to this harassment EVERY week for the next 11 months?
0
Replies (0)DB
Debbie B
1 reviews | Active since Jan 2020
20 Sept 2025, 10:14
Don't recommend!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital. I was looking for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
Helpful (0)
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Debbie B
1 reviews | Active since Jan 2020
20 Sept 2025, 10:14
Don't recommend!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital. I was looking for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
0
Replies (0)DB
Debbie B
1 reviews | Active since Jan 2020
20 Sept 2025, 07:15
DON'T RECOMMEND!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital (now known as Credibly). I was desperate for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
Helpful (0)
|Replies (0)DB
Debbie B
1 reviews | Active since Jan 2020
20 Sept 2025, 07:15
DON'T RECOMMEND!
1/5 Stars - Disappointing Experience with Retail Capital I'm writing this review as a warning to other business owners: be cautious when dealing with Retail Capital (now known as Credibly). I was desperate for funding, and they promised quick access to capital. However, their lack of business support and unrealistic payment methods made it a nightmare. When I had questions or concerns, getting in touch with their support team was like pulling teeth. Emails went unanswered, and phone calls were met with long hold times. It was frustrating and unprofessional. Their payment structure was inflexible and didn't account for the ebbs and flows of my business. The daily payments were crippling during slow periods, and I struggled to keep up. It felt like they were more interested in collecting interest than supporting my business. Don't let desperation cloud your judgment. Read the fine print carefully, and consider alternative funding options. Retail Capital's lack of support and unrealistic payment methods cost me valuable time, money, and stress.
0
Replies (0)BM
Bonolo M
1 reviews | Active since Jan 2020
9 Jul 2025, 04:34
Horrible practice and abusive
Retail capital operates like mashonisa - absolute horrible practice! They use abuse and bullying tactics and do not follow through the proper channels. The business that they provided a loan to went under liquidation during Covid and is no longer operating yet they refuse to follow the correct legal procedures. I’ve requested a statement showing all payments I’ve been making in my personal capacity and they have refused to provide this for well over 2 years so I’m practically throwing money without any indication of what the balance is. They will call and harass you even go as far threatening you. Seek alternative options, this company is run like a mafia
Helpful (0)
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Bonolo M
1 reviews | Active since Jan 2020
9 Jul 2025, 04:34
Horrible practice and abusive
Retail capital operates like mashonisa - absolute horrible practice! They use abuse and bullying tactics and do not follow through the proper channels. The business that they provided a loan to went under liquidation during Covid and is no longer operating yet they refuse to follow the correct legal procedures. I’ve requested a statement showing all payments I’ve been making in my personal capacity and they have refused to provide this for well over 2 years so I’m practically throwing money without any indication of what the balance is. They will call and harass you even go as far threatening you. Seek alternative options, this company is run like a mafia
0
Replies (0)RV
Rouchelle V
1 reviews | Active since Jan 2020
19 Jun 2025, 12:52
Retail capital is dishonest, aggressive and should be avoided
Retail Capital’s behaviour is *********, aggressive, and downright damaging. I had a formally approved payment plan of R500 per month, which I have stuck to without fail. Despite this, they falsely claim I’m 120 days behind and handed my account over to debt collectors. They even debit my account without authorisation, taking more than agreed. I have proof of the agreement and all payments made – but none of that seems to matter to them. Instead of resolving the issue, they send threatening emails, falsely accuse me of breach of contract, and list me at the credit bureaus, damaging my credit record even though I’m paying as agreed. Their customer service is absolutely terrible. No one takes accountability, no one responds with accurate information, and no one seems to care about resolving the matter fairly. If you’re thinking of doing business with Retail Capital, don’t. They are reckless, unprofessional, and show no respect for the people or businesses they claim to support. Avoid them at all costs.
Helpful (0)
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Rouchelle V
1 reviews | Active since Jan 2020
19 Jun 2025, 12:52
Retail capital is dishonest, aggressive and should be avoided
Retail Capital’s behaviour is *********, aggressive, and downright damaging. I had a formally approved payment plan of R500 per month, which I have stuck to without fail. Despite this, they falsely claim I’m 120 days behind and handed my account over to debt collectors. They even debit my account without authorisation, taking more than agreed. I have proof of the agreement and all payments made – but none of that seems to matter to them. Instead of resolving the issue, they send threatening emails, falsely accuse me of breach of contract, and list me at the credit bureaus, damaging my credit record even though I’m paying as agreed. Their customer service is absolutely terrible. No one takes accountability, no one responds with accurate information, and no one seems to care about resolving the matter fairly. If you’re thinking of doing business with Retail Capital, don’t. They are reckless, unprofessional, and show no respect for the people or businesses they claim to support. Avoid them at all costs.
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Replies (0)DN
David N
1 reviews | Active since Jan 2020
28 May 2025, 08:01
More than 7 days after paying the settlement balance on my business funding through Payfast
More than 7 days after paying the settlement balance on my business funding through Payfast. The balance hasn't been cleared and they are still deducting money per transaction. Made several calls. Submitted tickets. Had tickets escalated. No feedback. I'm just getting eaten.
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David N
1 reviews | Active since Jan 2020
28 May 2025, 08:01
More than 7 days after paying the settlement balance on my business funding through Payfast
More than 7 days after paying the settlement balance on my business funding through Payfast. The balance hasn't been cleared and they are still deducting money per transaction. Made several calls. Submitted tickets. Had tickets escalated. No feedback. I'm just getting eaten.
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Replies (0)KO
Kerry O
1 reviews | Active since Jan 2020
19 Mar 2025, 08:00
UNPROFESSIONAL FINANCIAL INSTITUTION
I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance. Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.
Helpful (0)
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Kerry O
1 reviews | Active since Jan 2020
19 Mar 2025, 08:00
UNPROFESSIONAL FINANCIAL INSTITUTION
I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance. Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.
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