HARASSING FALSE CLAIMS

I took out a cash advance on 29 September, since the 16 October - 2 weeks into said contract - I have been receiving harassing and factually incorrect emails stating that there have been no transactions on my account. I have responded and lodged complaints directly and in spite of no less than 2 people advising me that it is a systems error on 5 November and acknowledging that there has been almost daily movement on this account, yet again I receive a factually incorrect email on 9 November stating there have been no transactions. Am I to be subject to this harassment EVERY week for the next 11 months?