UC
Ursula C
Active since Jun 2011
191
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Reviews
191 reviews1 month ago
Avoid Cartrack! Unauthorised debits and total silence from their CEO Escalations team (Koena Lebogo)
I am writing this out of pure frustration. After constant billing errors, I formally cancelled my debit order authority with Cartrack on 01 April 2026. I was very clear: no more money was to be taken from my account. Despite this, Cartrack has continued to dip into my FNB account as they please. What is even more shocking is the total dereliction of duty from the CEO Escalations department. I was told that escalating to the "highest level" would get this fixed. Instead, it has been a black hole. I have sent multiple follow-ups and set deadlines (April 3rd, 9th, 10th, and 17th), and the CEO’s office hasn't lifted a finger to stop these unauthorised charges or even reply to my queries (p. 1). The reality of dealing with Cartrack right now: They ignore instructions: Even after being told in writing to stop, they keep taking money (p. 1). No Executive Accountability: The CEO Escalations team is completely MIA. They don't respect their own deadlines or customer rights (p. 1). Financial Stress: I’m left dealing with bank charges and the hassle of reversing debits because they refuse to do their jobs (p. 2). I have already involved the Motor Industry Ombudsman and the Consumer Goods & Services Ombudsman, as Cartrack clearly has no intention of resolving this internally (p. 1). Save yourself the headache and go elsewhere. If their executive team can’t be bothered to respond to a serious complaint, nobody will.
2 replies
2 months ago
Cartrack Accounts – Completely Unreliable
Ongoing billing issues, incorrect invoices, unallocated payments, and unauthorised debit orders — even after revoking debit authority and providing proof of payment. Multiple emails, formal notices, and a promised call-back… yet still no resolution, no statements, no accountability. This is not a once-off mistake — it’s a consistent failure of their accounts department, putting customers at financial risk and wasting time. Any bank charges caused by this incompetence will be deducted going forward. Avoid if you value accurate billing and basic service.
2 replies
2 months ago
Accounts Department Can't Get Billing Right
CarTrack accounts department is about as efficient as a government department responsible for any type of service delivery! Beg them for invoices to pay for installation, beg for them to tell you why they have not deducted the debit order...... the silence.... deafening! After glowing service from sales and installationto the less than impressive accounts department - one can only wonder what the service is like when the vehicle gets ****** as there is clearly no service standard or accountablility measure in the organisation.
3 replies
3 months ago
RTMC Withholding Paid Licence Disc – Zero Accountability & Administrative Failure
I am absolutely appalled by the "service"—or complete lack thereof—from the Road Traffic Management Corporation (RTMC) regarding our vehicle. Despite full payment and a clear vehicle record (verified via eNatis, AARTO, FineSA, and PayCity), the RTMC is withholding our licence disc without any lawful explanation. We have been met with nothing but unreasonable delays and a total "constructive refusal" to provide written reasons for this administrative block. After weeks of silence, we finally received a generic response from a Moalushi Mathabatha, listing "possible" reasons like infringements or roadworthy issues—completely ignoring the fact that we have already provided proof that none of these apply. To make matters worse, they now expect us to travel to their Centurion Gate office to collect a disc that should have been delivered, still without explaining what the supposed "infringement" is so we can resolve it. As a small business, this level of incompetence is crippling. We are being forced to choose between grounding a compliant vehicle or risking fines, all because the RTMC cannot perform a basic administrative task or answer a simple email. This matter has now been formally escalated to the Office of the Public Protector in terms of PAJA (Promotion of Administrative Justice Act). RTMC: Stop hiding behind generic emails and release our disc immediately.
0 replies
3 months ago
Efficient and Transparent Onboarding
Big thanks to Tyric Manamela at Cartrack for the brilliant service. Tyric handled my application with impressive speed and provided accurate, clear answers to all my questions. No "read the T&Cs" excuses here—just straightforward, professional assistance. This is exactly how customer service should be handled.
1 reply
3 months ago
Lazy service and zero product knowledge
I was put in touch with Ntsiki Skhosana to arrange a Beame device for insurance purposes. After promising to assist with any questions regarding the contract, she proved to be a total waste of time. When I asked for clarification on specific terms, her only response was to "kindly read the T&Cs." It’s clear she either didn't know the answers or couldn't be bothered to explain the document she expects clients to sign. I’ve since moved to a competitor who rep**** in minutes—not days—and actually understood their own contract. Matrix needs to train their staff on basic customer service and product knowledge.
1 reply
3 months ago
Unacceptable Service & Technical Failure on New Ford Transit - FORD FOURWAYS
I am writing this to express my absolute frustration with the service (or lack thereof) at Ford Fourways. In June 2025, we purchased a brand-new Ford Transit to serve as a mobile workshop for our business. From day one, this vehicle has been nothing but a liability. The Issues: Faulty Electronic Doors: These have not functioned correctly since delivery. Despite being told a "full day software update" would fix it, the problem persists. Electrical Ghosting: The dashboard is a Christmas tree of error messages. From phantom tyre pressure warnings to every conceivable service alert, the system flashes errors every time the engine starts. Battery Drain: The vehicle has a mysterious power drain that Ford Fourways cannot explain. We have already had to replace the battery once after just four months of ownership. The "Service" Experience: We gave the dealership 2 weeks' notice before booking the vehicle in. They kept our van for 2.5 days. As a business owner, this is 2.5 days of zero income, yet they didn't even have the courtesy to call and admit they couldn't find the fault. Instead, they’ve now requested the vehicle back for another 3 days with no guarantee of a fix. The Financial Impact: There has been no offer to compensate for the battery we had to replace out-of-pocket, nor for the massive loss of business income caused by their incompetence. According to the Consumer Protection Act (CPA), we are entitled to goods that are of good quality and free of defects. How is this level of service acceptable for a brand-new commercial vehicle? We bought a Ford for reliability, but all we’ve received is a "mobile workshop" that can't even leave the driveway without an error message.
0 replies
3 months ago
Failure to Update Records, Ongoing Automated Harassment, and ********* Conduct
I am lodging this complaint due to ongoing operational failures and unacceptable conduct by this company. The original vehicle linked to my profile was sold, and the company was formally notified at the time. Despite this, their system continued generating automated emergency calls as a result of the battery being disconnected. These repeated robocalls were entirely avoidable and are the direct result of the company’s failure to properly update their records. Subsequently, when purchasing a new vehicle, we made a deliberate and informed decision not to engage this company’s services. That decision was intentional and based on prior experience. Despite prior written communication and clear notice, the company has continued attempts to initiate “future collaboration.” This demonstrates either a failure to review account history or a disregard for documented correspondence. Both scenarios reflect serious internal administrative incompetence. Out of frustration with the continued automated contact, incorrect information was entered into the online profile in an attempt to stop the calls — a step that should never have been necessary had the company properly actioned the original notification. We have formally instructed the company to permanently delete the associated profile and cease all contact. At the time of this report, confirmation of permanent deletion has not been satisfactorily provided. This matter reflects poor record management, inadequate internal controls, and a disregard for client consent. Consumers should not have to repeatedly instruct a company to update basic account information or stop unwanted automated contact.
4 replies
6 months ago
Expect delivery long after due date if you are lucky!
The most appalling courier service, I would not recommend any ecommerce business partner with such a useless company. Delivery promised on Wednesday, I follow up on Thursday, the response "Hi there. The driver ran out of time before he could reach your address, and therefore, the delivery can be expected tomorrow early." It is midday on Friday and I am still sitting waiting for the delivery and when I raise the query again I am told "You will get your parcel today , the has been uncontrollable delivery delays."
0 replies
6 months ago
*****ulent Information from Tyme BANK
Tyme bank has an expiry date on your debit card, send you an email to replace it FOR FREE then go ahead and charge you R70 for said replacement, when you raise a complaint with them they choose to ignore you! Another money making scheme?
1 reply
Review Distribution
5 Star
45 (23.56020942408377%)
4 Star
1 (0.5235602094240838%)
3 Star
1 (0.5235602094240838%)
2 Star
4 (2.094240837696335%)
1 Star
140 (73.29842931937172%)