Yoco Cash Advance Harassment from Retail Capital/TymeBank

I am writing to express my concern regarding the handling of my Yoco Cash Advance account (Provider: Retail Capital / TymeBank). I accepted a cash advance of R34,000 with a total repayable amount of R44,300. Repayment is structured as 23% of daily card sales deducted automatically via my Yoco machine. The contract reflects an estimated repayment period of 9 months, while the Yoco app currently reflects an estimated period of 7–11 months. In both instances, the term is clearly indicated as estimated, not a fixed-term contract with set monthly instalments. There is no fixed monthly instalment stipulated in the agreement. Repayments are automatically deducted from daily sales, and these deductions have been taking place as agreed. However, barely one month into the advance, I have begun receiving collection-style communication stating that my account is “behind” by R6,973.78 and that a “monthly payment” of R4,911.11 is expected in order to meet the estimated term. This is confusing and concerning for the following reasons: • The agreement is based on a percentage of sales — not fixed monthly instalments. • The repayment term is clearly stated as estimated, not fixed. • Deductions are occurring automatically in accordance with the agreed structure. • January is traditionally a slower trading month for many South African small businesses. The product is marketed as a flexible cash advance designed to support small businesses. The current collection pressure does not align with that positioning and creates unnecessary stress for compliant merchants who are repaying through the agreed mechanism. I am requesting: Written clarification of where a fixed monthly instalment is contractually stipulated. A detailed explanation of how the “behind” amount is being calculated under a percentage-of-sales repayment model. Why am I being harassed??