UNPROFESSIONAL FINANCIAL INSTITUTION

I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance.

Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.