KO
Kerry O
Active since Jun 2019
8
Reviews
0
Industries
Reviews
8 reviews6 months ago
Unprofessional rental agent
Our agent Marietjie gave us a filthy house to move into. I asked her a week before we moved in to please make sure the house will be clean as my husband recently had a heart attack and does not need the extra stress, well that was ignored (she had 6 weeks) i went to herboffice to ask why the hpuse was not cleaned and she told me with a smerk on her face that the owner was supposed to do it. I was alone to handle this move in to a dirty house as my husband was in hospital as he had a heart attack. My 3rd night in, with my two lottle kids, without my husband , and a front door that is broken and does not lock to this day. Our power was cut at the main, switch was cut off, someone came through and put in a new switch and it wasnt city power who came through, it was someone in a white BMW. Mmmm, now 3 months in and the house has not be completed in issues the agent promised would be fixed before we moved in. Front door still does not even lock and leaking toilet, among other things. Reported weeks ago. When we moved in, agent told us the owner is in government and has app**** for pre paid electricity and told me twice infront of a witness that the electricity is on the owner until the prepaid is sorted out, 3rd month she bills us for the power without notice buy a snotty conversation between her and the owner about us. I have no issue to pay for electricity at all but dont tell a person one thing, twice and then change your mind with out telling us and make us the bad guy for querying on it. Thus agent plays the tenant and the landlord up againt one another. No mention about the broken items in the house to be sorted out but whining about ****s on the pavement YET they do know my husband had a heart attack and had to have a stent put in recently and THEY gave us a filthy house and an unkept garden with garden refuse all over the place. They dont tell you that we have fixed and repaired alot of things that were not on the snag list. The agent is very unprofessional as she also recorded her conversation with the owner and shared it with us and we heard his moaning about ****s on the pavement and told her that we must leave, even though we have kept our side on the contract.
0 replies
13 months ago
Unprofessional service provider
I am sad to give YOCO this review as their service has been great but due to their association with the unprofessional Retail Capital/Tyme Bank, I have to voice my complaint as YOCO needs to sort this out as I am not the only one who has had this problem and it is affecting YOCO's reputation. I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance. Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.
0 replies
13 months ago
Unprofessional Banking Institution
I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance. Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.
53 replies
13 months ago
UNPROFESSIONAL FINANCIAL INSTITUTION
I use YOCO for my small business and took the Cash advance from YOCO to buy some equipment. At the end of February they sent me an email saying I am being handed over and they attached their banking details, but no amount or invoice attached, so I contact YOCO and they got a lady from Tyme bank to call me. I explained that this is the first email I have received demanding payment but there in no amount requested or a statement or an invoice, so you have to thumb suck, I guess, an amount. She apologised and promised it would be sorted out and they would do better. This was just over two weeks back, she sent me an invoice and I paid in the amount. Then two weeks later I get another email, also apparently owing. I contacted YOCO for clarity and they asked Tyme/Retail Capital to contact me....but no response from the bank. The amount isn't a fixed amount to pay in, so how must a client know what amount to pay you? I took out a loan through YOCO and YOCO takes a percentage back but if it does not meet the required average at the end of the month, then you need to pay it in, fair enough....but no one lets you know the amount, you just receive threatening email, with banking details, but NO AMOUNT. What business does this let alone a professional financial institution?? I am disappointed in Retails Capital/Tyme Bank and now with YOCO as well for allowing them to treat your customers like this. A YOCO consultant has tried to assist me in getting RC/Tyme to contact me, but sadly they have to come right in that assistance. Retail Capital’s lack of communication is unacceptable, and their failure to provide basic information is unprofessional. If you’re a small business looking for a loan, I would AVOID Retail Capital as they don't understand or practice basic business practice.
0 replies
23 months ago
Vox ignore their clients request for a copy of their signed contract
Did you know Vox will ban you from their page if you ask them for a copy of your own signed contract. More than 6 emails asking for it, but they just ignore me but demand I pay more but they don't want to share the agreement that states so.
265 replies
24 months ago
Worst service from Vox
Vox, is it normal practice to increase the price after 2 months of signing up with Vox and also is it your normal practice to charge a client a full month, even though they gave a cancellation notice and within that notice advised Vox that we are moving from the property but you will force the client to pat over R1200 for the month after they gave notice at a property they moved from? Then to say we had to give 90 days notice and then we ask for transparency with the proof that we accepted the terms and conditions, yet we don't get a reply to our emails after 5 written requests? Vox is happy to lose a loyal customer from over 3 years for R1200 because they say I did not give proper notice? Is this good business ethics? Let's lose a long term client for a lousy R1200....oh and poor connections from day 1 and poor tech support. Worst mistake ever is to use Vox. Long term (3 years +) customer... well no more. Oh and to cancel you want to charge us a penalty fee, yet you still haven't collected your old equipment from an older account of mine.
159 replies
78 months ago
Useless service
I have been a client for over 5 years. This is the second time in all these years that I have claimed. First time I was messed around as well. First time was not successful either. Now... I claim for the anethatist from my csection. His bill was for R6932. Genesis, my medical aid paid R4187 and I paid the balance of R2744. Which is the amount I am claiming for from my gap cover. I filled in the claim form and sent it in to claims, with the full medical aid statement as well as the invoices from the doctor himself. All I kept getting from talksure/ambledowns is that I need to send in the full medical aid statement. Which I attach again... This goes back and fourth 6 times. Then a lady calls to say the amount is for R300 as that is what the amount is stated on the medical aid statement. I tell her no, look at the line above, the amounts are all stated on the line above... She keeps quite for a few mins and then says she will find out and let me know. Today I get a lousy payment of R300. Now please tell me, is it fair I keep paying for a gap cover that does not cover their claims. Does this make sense to keep paying for a service that is useless to me? Totally useless service. People involved in "assisting" me are Catherine Ganesh and Yashini Govender.
288 replies
83 months ago
Bad service and attitude.
I was a regular customer for Ontrack, where I used to order key rings on a monthly basis. It was always at least over 100 key rings. The last two months, I had been receiving my batch but roughly over 30 key rings were pushed in from the last two batches. (which means I paid for 30 duds) I sent in my recent order and I asked to please watch out for the next batch, as I don't want to receive 30 + key rings that already pushed in. (i put clients photographs in them) I place my order, paid.... waiting for a response, no response... i send a follow up email and Zandra's reply was: Couriers collecting today. No greeting, no apology...nothing. So very rude. I feel Zandra's customer service is shocking and she does not care about the poor quality of their products or keeping the a good reputation of the company name. Poor poor service and no professionalism from Zandra Jonker. You can read the rest of our conversation: Hi Zandra Please see the attached pop. I did leave a comment on the order.. Please can you make sure that the keyrings are not already pressed in. The last two orders were not a good quality as I had over 30 keyrings that were already pressed in. I needed to use them as the clients were coming to collect, so I had no choice but to sit and glue them, most frustrating. Many thanks Kerry From: ********** ********** On Behalf Of ********** Sent: Thursday, 13 June 2019 1:36 PM To: ###### Subject: Invoice Dear Kerry Attached please find your invoice. Please don't hesitate to contact us should you have any questions. From: Kerry Olivier [mailto:######}] Sent: 18 June 2019 10:09 AM To: ********** Subject: FW: Invoice Importance: High Hi Zandra I am following up on my order that should have been delivered this morning? Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:38 AM To: 'Kerry Olivier' <###########> Subject: RE: Invoice Couriers collecting today From: Kerry Olivier [mailto:############] Sent: 18 June 2019 10:43 AM To: 'Zandra Jonker' Subject: RE: Invoice Hi Zandra Can I also please have a reply to my concern highlighted in yellow? I am honestly not happy with your service and the non courteous way you handle your client. At least I address you by your name in an email as that is basic manners and seeing that I am a regular client, I am intitled to at least that. I am going to share on social media my experience with you. Regards Kerry From: Zandra Jonker ********** Sent: Tuesday, 18 June 2019 10:55 AM To: 'Kerry Olivier' <#############> Subject: RE: Invoice Its all brand new stock. We had no complaints before. They are correct. Waiting for couriers to collect Hi Zandra So No apology for poor quality? They were pressed in, so how can they be correct? Would you like a photograph? And you still cant address me by my name? Is this honestly how you handle your clients Zandra, its pathetic. Well this is your first complaint, and it has happened twice, if the new stock has the same issue, it will be returned. Hello peter and facebook it is and your name will be mentioned personally, along with the copy of our ‘conversation’. Thank you for the lack of help, you have lost a client. Regards Kerry
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (12.5%)
1 Star
7 (87.5%)