

Talksure Sa
Based on recent customer reviews, Talksure Sa receives largely positive feedback for its insurance and medical aid offerings, with customers consistently praising prompt response times, efficient claims handling, and helpful staff. A recurring theme is satisfaction with the panic and emergency app features, which reviewers describe as fast and reliable. However, dissatisfaction emerges around communication breakdowns, particularly with the Elixi Gap Cover product, where customers mention unresolved email queries, disputed policy receipts, and concerns about debit orders processed without clear confirmation, leaving some feeling the cancellation and refund process was handled unprofessionally.
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 39m
TrustIndex
7.4
Ranking
#11
in Brokers
Reply Time
48m
NPS Score
-100
Recommended: Unlikely
Replied to 100% of negative reviews
Reply time on negative reviews: 4h 39m
Sep '25 - Aug '26
Based on recent customer reviews, Talksure Sa receives largely positive feedback for its insurance and medical aid offerings, with customers consistently praising prompt response times, efficient claims handling, and helpful staff. A recurring theme is satisfaction with the panic and emergency app features, which reviewers describe as fast and reliable. However, dissatisfaction emerges around communication breakdowns, particularly with the Elixi Gap Cover product, where customers mention unresolved email queries, disputed policy receipts, and concerns about debit orders processed without clear confirmation, leaving some feeling the cancellation and refund process was handled unprofessionally.
Talksure Sa has a TrustIndex of 7.4 out of 10 on Hellopeter, based on 22 reviews in the last 12 months. They reply to 100% of negative reviews, typically within 4 hours 39 min.
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your Experience1 reviews | Active since Jan 2016
My mother passed away in March 2026 and the debit order for my parents GAP cover is now not going through as her account has been put on hold. I have emailed several times to find out how to change banking details as we still need to claim for expenses before she passed and to keep my father covered on the Talksure ELIXI GAP Cover but even though my emails are acknowledged they simply don't seem to want to assist with advising how to amend banking details even though they promise a 48 hour turn around time. They are very efficient to send emails about not receiving the debit order but are simply not efficient when it comes to wanting to assist by sending details on how to change banking details. It is an emotional journey loosing a parent and one should not have to struggle with a company to get details amended.
1 reviews | Active since Jan 2016
My mother passed away in March 2026 and the debit order for my parents GAP cover is now not going through as her account has been put on hold. I have emailed several times to find out how to change banking details as we still need to claim for expenses before she passed and to keep my father covered on the Talksure ELIXI GAP Cover but even though my emails are acknowledged they simply don't seem to want to assist with advising how to amend banking details even though they promise a 48 hour turn around time. They are very efficient to send emails about not receiving the debit order but are simply not efficient when it comes to wanting to assist by sending details on how to change banking details. It is an emotional journey loosing a parent and one should not have to struggle with a company to get details amended.
1 reviews | Active since Apr 2025
I have been trying to contact ***, who is suppose to be Elixi's email, since 25th March. I received a responding email that they will contact me within 16 working hours, but nothing future. i have tried 3 times, same response.
1 reviews | Active since Apr 2025
I have been trying to contact ***, who is suppose to be Elixi's email, since 25th March. I received a responding email that they will contact me within 16 working hours, but nothing future. i have tried 3 times, same response.
1 reviews | Active since Mar 2026
So far I'm satisfied with the service although I need to upgrade over the counter purchases and blood test
1 reviews | Active since Mar 2026
So far I'm satisfied with the service although I need to upgrade over the counter purchases and blood test