Talksure Sa
Verified Business
AI Review Summary
Based on recent customer reviews, Talksure Sa receives overwhelmingly positive feedback for its responsive and efficient service. Customers frequently praise the quick response times of the help_me app and the speed of claims processing. Medical insurance and gap cover benefits are valued, with clients noting friendly, knowledgeable staff and smooth experiences. However, one notable complaint highlights concerns around the Elixi Gap Cover cancellation process, citing unclear consent and failure to provide policy documents. A minor suggestion includes adding manual payment options and improving document resubmission turnaround times.
Performance(last 12 months):
0Trustindex Rating
#69Ranked In Financial Services
12 minutesAverage Time To Reply
33 NPSRecommended: Likely
Replied to 100% of negative reviews
Typically takes less than 1 hour 20 min to reply
TrustIndex
0
Score
Ranking
#69
in Financial Services
Avg Reply
12 minutes
NPS Score
33
Recommended: Likely
Replied to 100% of negative reviews
Typically takes less than 1 hour 20 min to reply
Review Distribution
4.7|29 Reviews
May '25 - Apr '26
5(80.8%)
4(15.4%)
3(0%)
2(0%)
1(3.9%)
5(80.8%)
4(15.4%)
3(0%)
2(0%)
1(3.9%)
Frequently Asked Questions About Talksure Sa
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (29)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceKC
Kumbirayi C
1 reviews | Active since Jan 2020
12 Jan 2026, 11:35
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
Helpful (0)
|Replies (0)KC
Kumbirayi C
1 reviews | Active since Jan 2020
12 Jan 2026, 11:35
I tested the emergen...
I tested the emergency button on help_me app and the response time was exceptional
0
Replies (0)N
Ntobekothembela
1 reviews | Active since Jan 2020
9 Jan 2026, 11:00
What I know is that ...
What I know is that I texted help me to test if the my were for real, and they responded to me very quickly
Helpful (0)
|Replies (0)N
Ntobekothembela
1 reviews | Active since Jan 2020
9 Jan 2026, 11:00
What I know is that ...
What I know is that I texted help me to test if the my were for real, and they responded to me very quickly
0
Replies (0)N
M
Mfanimpela
1 reviews | Active since Jan 2020
17 Dec 2025, 12:10
I’m happy with this ...
I’m happy with this medical aide and my kids received the best treatment so far.
Helpful (0)
|Replies (0)M
Mfanimpela
1 reviews | Active since Jan 2020
17 Dec 2025, 12:10
I’m happy with this ...
I’m happy with this medical aide and my kids received the best treatment so far.
0
Replies (0)X
R
A
Aphiwokuhle
1 reviews | Active since Jan 2020
28 Nov 2025, 11:42
It’s been a easy sailing experience
It’s been a easy sailing experience. I find it really great.
Helpful (0)
|Replies (0)A
Aphiwokuhle
1 reviews | Active since Jan 2020
28 Nov 2025, 11:42
It’s been a easy sailing experience
It’s been a easy sailing experience. I find it really great.
0
Replies (0)M